Frequently Asked Questions (FAQ)
Listed below are some of the most common questions we've had. If you can't find what you need, or if you have recommendations and things you would like to see improved please send a detailed Email to
and we will send it directly to the FindACode development team to be incorporated into one of our future maintenance releases. We are striving tirelessly to make FindACode.com your online coding library.
Signing In
Question: How do I Sign into FindACode.com?
Answer: Go to findacode.com and look for the purple box in the upper right hand side of the screen. Then use the email address and password you entered during signup to sign in to FindACode.
Subscribing to FindACode.com
Question: How do you subscribe to FindACode.com?
Answer: Go to our Subscribe page, read through the information at the top and click on the "Subscribe Now!" button. Then fill out the form and "Subscribe".
Question: Do you charge monthly or annually?
Answer: You may subscribe to FindACode.com monthly or annually at a discount. Go to our Subscribe page for more details and pricing.
Question: Can people share a subscription?
Answer: Each person who will be using the FindACode.com system needs to have their own subscription. Additional users can be added at any time at a volume discount.
Question: How do I add more subscribers to my Account?
Answer: You or the subscriber who is marked as an "Account Admin" will see a list of subscribers in your account on the "My Account" page. Above the list is a link that says "Add New Subscriber". Click this link to enter the information for the new subscriber.
Question: Is there a limit to how many extra subscribers we can have on one Account?
Answer: Currently there is no limit to how many additional subscribers can be added to an Account. However, the billing and payment informaton is only billed and recorded on the Account level (we do not do separate billing for individual subscribers). Individuals or groups of subscribers that need separate billing need to create separate Accounts (through the normal subscribe process).
Question: If my Account has multiple subscribers will they all be billed together (at the same time)?
Answer: Yes, all subscriptions in your Account will be billed on the same day and on the same bill/invoice/charge.
Question: How will I be billed if I add a subscriber in between my billing periods?
Answer: The new subscriber will be billed pro-rated for the time remaining until the next billing period.
Question: Do you offer a money-back guarantee or refunds?
Answer: FindACode.com gives you up to the first 30 days of service as a free "get to know us" period. During this period you can cancel your Account at any time and you will receive a full refund. Subscriptions must be canceled prior to the next billing date to avoid being billed for the next month.
Computer Compatibility
Question: What browser can I use to access FindACode.com?
Answer: FireFox 3.x, 2.x, Internet Explorer 7.0.x, and Safari 3.1.x have been tested.
Question: What kind of Computer can I use?
Answer: Microsoft Windows (Vista, XP, 2000, NT, ME, 98, 95), Linux (Red Hat, Suse, Ubuntu, etc), Mac, etc. Any OS that has a connection to the internet and a browser.
Question: FindACode isn't displaying correctly / I'm having issues logging in
Answer: Try clearing your cache and cookies (ctrl-shift-delete, check all the boxes, hit ok) and log in again. If you still have problems, send us an email at support@findacode.com.
Mobile Device Compatibility
Question: Can I use my mobile device/phone with FindACode.com (ie iPhone on web to access FindAcode.com).
Answer: Any fully web enabled should work. We have tested the iPhone and it works great! Others have not yet been tested.
Code Specific Questions
Question: Do you link up manufacturer parts with codes?
Answer: No, just as a single insurance company can have hundreds of different plans with different rules for each plan, the same is true for medical supplies. We highly recommend that you work with your manufacturer to determine which code would be the appropriate code to use when billing for their supply and/or part. Please keep in mind that both manufacturer parts and HIPAA code sets change frequently.
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