The Find-A-Code Innovation

Innovation Title:

Interlinked Medical Coding and Billing Database

Innovation Description:

Using the power and convenience of the Internet to publish timely medical coding and billing information, Find-A-Code has been able to deliver value and increased productivity for coders and billers. Find-A-Code has combined the many resources used by coders and billers into a simple "one-stop-shop" web-interface that can be access on any Internet enabled device. Having all the resources in one place saves time and money versus having multiple books, websites and other sources to refer to when coding or billing questions arise. Find-A-Code has also priced their data service using a cafeteria model so clients may choose, on a per-person-basis, exactly what resources are needed. This innovation alone can save organizations thousands of dollars a year in data and resource costs.

Results:

Using the Find-A-Code system coders and billers have been able to see significant productivity gains, saving time and the cost of researching both simple and complex coding and billing issues. Organizations that have provided the Find-A-Code tool to their employees have seen significant cost savings over the "one-size-fits-all" packages offered by other coding data providers. Find-A-Code's cafeteria-style pricing allows organizations to purchase only the resources needed on a person-by-person basis.

Top 5 Lessons Learned:

1. Consolidating the many resources used by coders and billers into a single interface increases efficiency and reduces training costs.

2. A browser-based interface along with robust search tools can greatly increase a coder or biller's productivity by providing access to required information and convenient links to ancillary data.

3. Offering a cafeteria-style product selection allows organizations to customize packages of resources for each coder or biller, saves money for the organization and increases product satisfaction.

4. Allowing clients to enter code-based notes and information increases the likelyhood that specialized knowledge is retained by the organization when people transition from one job to another.

5. Most free information available on the Internet is outdated, contains inaccuracies, or is missing vital information needed for accurate coding and billing.

Advice to your Peers:

The speed of information is constantly increasing. Giving coders and billers access to information this is both updated daily and stored for historical reference is essential to speed and accuracy in coding. As coders and billers are beginning to rely more on technology-based tools, the ability of the tools to consolidate the data and provide quick access is paramount. A familiar interface, such as the web browser, is crucial to training the new coders and billers whose technology skills will allow the medical coding and billing processes to keep up with the many changes in the industry.

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