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"Practice Management" & "Marketing" Articles
Click on the title to see the article summary and a link to the full article.
January 11th, 2021
Good and Bad News Regarding the 2021 Medicare Physician Fee Schedule
By Wyn Staheli, Director of Research | Published January 11th, 2021
When the proposed Medicare Physician Fee Schedule came out last year, it really got everyone worried. In a time where we are all facing issues related to COVID, this seemed like a really big problem. Professional organizations lobbied and everyone tried to stop the proposed changes, and the 10.2% decrease didn’t happen, but other changes will still be taking place. So how bad is it really and how will it affect your organization?
November 18th, 2020
How to Search Find-A-Code for Medicare Policies and Guidelines — LCDs, NCDs and Articles —
By Raquel Shumway | Published November 18th, 2020
Help for Searching Find-A-Code when searching for Medicare Policies and Guidelines — LCDs, NCDs and/or Articles.
November 18th, 2020
Cross-A-Code Instructions in Find-A-Code
By Raquel Shumway | Published November 18th, 2020
Cross-A-Code is a tool found in Find-A-Code which helps you to locate codes in other code sets that help you when submitting a claim.
September 23rd, 2020
My Location and CBSA is Missing!
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published September 23rd, 2020
We often get questions on missing Core Based Statistical Areas, known as CBSAs. CBSAs are used for pricing and other factors according to the geographical location. If you do not see your CBSA, it is important to note they are not missing - it may not have an assignment, according to ...
August 5th, 2020
Coding with PCS When There is No Code
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 5th, 2020
ICD-10-PCS covers ALMOST everything! But not quite! What if a body system does not contain a body part for toes or fingers? What about an elbow? When it does not cover what you are looking for, where do you turn? To the guidelines, of course! There are ICD-10-PCS guidelines just as ...
July 9th, 2020
Payment Adjustment Rules for Multiple Procedures and CCI Edits
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 9th, 2020
Surgical and medical services often include work that is required to be done prior to a procedure and post-procedure. When there are multiple procedures done by the same physician, group, or another qualified healthcare professional on the same day, the pre and post work is only required once. Therefore, CMS ...
July 7th, 2020
New ABN Form is Here
By Wyn Staheli, Director of Research | Published July 7th, 2020 - Last Review/Update July 8th, 2020
The anticipated changes to the Advanced Beneficiary Notice of Non-coverage (ABN) Form (CMS-R-131) have arrived. This important form is issued to the patient or client by providers, physicians, practitioners, and suppliers in situations where Medicare payment is expected to be denied.
You can begin using the new ABN immediately if you so wish. However, it becomes mandatory on August 31, 2020.
July 1st, 2020
Understanding UCR Inpatient Fees used on DRGs
June 15th, 2020
Outpatient Facility Pricing
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published June 15th, 2020
Our newest feature launch offers UCR pricing for Outpatient Facility. We recently released pricing information based on databases of insurance claims from private-sector health care providers.Usual, customary, and reasonable charges (UCR) are medical fees used when there are no contractual pricing agreements and are used by certain healthcare plans and third-party payers to generate ...
May 12th, 2020
Getting Your Practice Back on Track
By Wyn Staheli, Director of Research | Published May 12th, 2020
As we begin returning back to work, we will all face a new normal. The COVID-19 pandemic has changed the face of business. While it has certainly been a challenge to keep up with the ever-changing regulations (that’s likely to continue for a little longer), exciting new opportunities have also been created, such as the expansion of telemedicine. There’s also the maze of government funding that needs to be navigated and an increased awareness of OSHA standards to implement.
April 15th, 2020
CMS Temporarily Suspends Contract-Level RADV Audits
By Aimee Wilcox, CPMA, CCS-P, CST, MA, MT, Director of Content | Published April 15th, 2020
The Centers for Medicare and Medicaid Services (CMS) is suspending contract-level RADV audits, related to the payment year 2015 and will not initiate any new ones until after the public health emergency has ended. Any documentation already submitted will be reviewed as usual.
April 13th, 2020
Financial Impact of CARES Act on Healthcare Providers
By Wyn Staheli, Director of Research | Published April 13th, 2020
The recently enacted Coronavirus Aid, Relief, and Economic Security (CARES) Act has several provisions to ease the financial burden being faced by healthcare providers who have been impacted by the effect of the coronavirus. Learn more about how the Provider Relief Fund and the Accelerated and Advance Payment Program work.
March 24th, 2020
"What is the ICD-10 code for...?" - Search Smarter With Find-A-Code Tools
By Aimee Wilcox, CPMA, CCS-P, CST, MA, MT, Director of Content | Published March 24th, 2020
Do you still find yourself searching the internet for an ICD10 code? Medical coders often type into their search engine, what is the ICD10 code for ... and a specific diagnosis code, to avoid repeatedly dragging out the incredibly large ICD10 codebook. Ironically, some of the most commonly searched ICD10 diagnoses include: ...
October 11th, 2019
Why is HIPAA So Important?
By Namas | Published October 11th, 2019 - Last Review/Update October 15th, 2019
Why is HIPAA So Important?
Some may think that what they do to protect patient information may be a bit extreme. Others in specialty medical fields and research understand its importance a little more. Most of that importance lies in the information being protected. Every patient has a unique set of ...
August 20th, 2019
Are You Aware of Medicare Advantage Plans Timely Filing Rules?
By Aimee Wilcox | Published August 20th, 2019
The Medicare Fee for Service (FFS) program (Traditional or Original Medicare) has a timely filing requirement; a clean claim for services rendered must be received within one year of the date of service or risk payment denial.
As any company who has billed Medicare services can attest, the one-year timely filing ...
July 29th, 2019
The Role of Chiropractic in Value Based Payment Systems
By Wyn Staheli, Director of Research | Published July 29th, 2019
Chiropractic care can play a valuable role in overall patient health. It is important to realize that chiropractors can effectively participate in Medicare's new value based payment systems. Read about one organization who has made this transition.
July 22nd, 2019
Are These Problems Hurting Your Practice?
By Wyn Staheli, Director of Research | Published July 22nd, 2019
There are many things that can be missed when trying to run an effective and profitable practice. This article covers some important tasks that are often overlooked such as not reviewing your payer contracts or failing to check eligibility.
July 1st, 2019
Q/A: Do I Really Need to Have an Interpreter?
By Wyn Staheli, Director of Research | Published July 1st, 2019
Question:
I heard that I need to have an interpreter if someone who only speaks Spanish comes into my office. Is this really true?
Answer:
Yes! There are both state and federal laws that need to be considered. The applicable federal laws are:
Title VI of the Civil Rights Act of 1964,
Americans with Disabilities ...
June 21st, 2019
Small Breaches Can Be Subject to Large Penalties
By Namas | Published June 21st, 2019 - Last Review/Update June 27th, 2019
Small Breaches Can Be Subject to Large Penalties
We may have heard about the large fines issued by the Office for Civil Rights (OCR) against big organizations like Anthem or the University of Texas MD Anderson Cancer Center. These organizations have been in the news due to privacy breaches that constituted violations ...
May 13th, 2019
Q/A: Two Payers Both Paid the Claim. Who Gets the Refund?
By Wyn Staheli, Director of Research | Published May 13th, 2019
Question
We have a personal injury situation where we submitted a claim was sent to the patient's auto policy carrier who refused payment. We then submitted it to her other insurance. Eventually, both companies paid her claims. Her auto paid at full value, and her secondary paid at a reduced rate ...
May 13th, 2019
Prioritize Your Patient's Financial Experience
By Wyn Staheli, Director of Research | Published May 13th, 2019
For many years, the ChiroCode DeskBook has emphasized the need for providers to firmly establish the patient’s financial responsibility through clear communication. We even created a “Patient Financial Responsibility Acknowledgment Form” to help providers with this process. Lately, the lack of pricing transparency has been in the news and even ...
April 22nd, 2019
Auditing Chiropractic Services
By By Evan M. Gwilliam, DC MBA BS CPC CCPC CPC-I QCC MCS-P CPMA CMHP AAPC Fellow Clinical Director, PayDC Chiropractic EHR Software President, Gwilliam Consulting LLC drgwil@gmail.com | Published April 22nd, 2019
Chiropractic is unique from other types of health care and auditors need to be aware of the nuances of this field. Chiropractic has become the focus of more and more audits as doctors seem to struggle to create records that properly support the care provided to the patient throughout the entire episode.
April 15th, 2019
Watch out for People-Related ‘Gotchas’
By Wyn Staheli, Director of Research | Published April 15th, 2019
In Chapter 3 — Compliance of the ChiroCode DeskBook, we warn about the dangers of disgruntled people (pages 172-173). Even if we think that we are a wonderful healthcare provider and office, there are those individuals who can and will create problems. As frustrating as it may be, there are ...
March 1st, 2019
Understanding NCCI Edits
By Aimee Wilcox, CPMA, CCS-P, CST, MA, MT, Director of Content | Published March 1st, 2019
Medicare creates and maintains the National Correct Coding Initiative (NCCI) edits and NCCI Policy Manual, which identify code pair edits. When performed on the same patient, on the same day, and by the same provider, the secondary code is considered an integral part of the primary code, and payment for ...
February 22nd, 2019
Q/A: What's the Difference Between Q5 and Q6 for a Substitute Provider?
By Wyn Staheli, Director of Research | Published February 22nd, 2019 - Last Review/Update March 5th, 2019
It is important to understand that modifiers Q5 and Q6 are not interchangeable. So when do you use each of them?
February 5th, 2019
Clinical Staff vs. Healthcare Professional
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published February 5th, 2019
State scope of practice laws and regulations will help determine who is considered Clinical staff and Other qualified Health Care professionals.
Physician or other qualified healthcare professionals: Must have a State license, education training showing qualifications as well as facility privileges.
Examples of Qualified Healthcare professionals:
(NOTE: this list is not all-inclusive, please refer to your payer ...
February 1st, 2019
Attestations Teaching Physicians vs Split Shared Visits
By BC Advantage | Published February 1st, 2019 - Last Review/Update February 7th, 2019
Physicians often use the term "attestation" to refer to any kind of statement they insert into a progress note for an encounter involving work by a resident, non-physician practitioner (NPP), or scribe. However, for compliance and documentation purposes, "attestation" has a specific meaning and there are distinct requirements for what ...
January 10th, 2019
Are You Protecting Your Dental Practice From Fraud?
By Aimee Wilcox, CPMA, CCS-P, CST, MA, MT, Director of Content | Published January 10th, 2019
With the expansion of dental coverage through Medicaid and Medicare Advantage plans, an ever-increasing number of dental claims have come under scrutiny for fraud. One such payer, Aetna, is actively pursuing dental fraud by employing their special investigative units (SIUs) to identify and investigate providers who demonstrate unusual coding and ...
November 30th, 2018
Auditing looking between the lines
By BC Advantage | Published November 30th, 2018 - Last Review/Update January 9th, 2019
When given the task of auditing a group of charts, most often the scope of the audit is well defined. For me, there are times when my natural inquisitive nature turns on and I find my noticing the "timing" of parts of documentation. These are things that you would not...
November 26th, 2018
Present on Admission POA Indicator
By | Published November 26th, 2018 - Last Review/Update November 29th, 2018
This article will focus on the Present on Admission (POA) indicator which is used as a method of reporting whether a patient’s diagnoses are present at the time they are admitted to a facility. We’ll look at a few scenarios to determine the correct reporting of POA and the impact...
October 19th, 2018
We've Always Done It This Way and Other Challenges in Education
By BC Advantage | Published October 19th, 2018 - Last Review/Update November 1st, 2018
As coders, auditors, and compliance professionals, we are the provider's advocates in closing the gap between what is medically necessary and what is required for documentation. Sometimes that places us in the role where we need to save our clinicians from themselves, and the patterns they have fallen into...
October 17th, 2018
Wolters Kluwer Drug Pricing
By Find-A-Code | Published October 17th, 2018
Wolters Kluwer provides unit and package pricing for multiple drug price types: Average Wholesale Price (AWP), Wholesale Acquisition Cost (WAC), Direct Price (DP), Manufacturer's Suggested Wholesale Price (SWP), Centers for Medicare & Medicaid Services, Federal Upper Limit (CMS FUL), Average Average Wholesale Price (AAWP), Generic Equivalent Average Price (GEAP). Average...
September 26th, 2018
HIPAA Handling Patient Requests for Medical Record Restriction
By | Published September 26th, 2018 - Last Review/Update October 17th, 2018
Healthcare compliance professionals frequently face confusing situations about sharing of protected health information (PHI). The Health Insurance Portability and Accountability Act (HIPAA) supports the protection of privacy of medical records. However, even when a patient does not authorize sharing of his record, there are permitted uses and disclosures, such as...
September 26th, 2018
The Potential Impacts of a Flat Rate EM Reimbursement on our Industry
By BC Advantage | Published September 26th, 2018 - Last Review/Update October 17th, 2018
The proposed E&M changes by CMS would decrease provider administrative work burden by, per CMS, 51 hours a year; however, how will reducing documentation requirements truly affect the professionals of the healthcare industry? First, let’s discuss the 30,000-foot overview of the most impactful E&M changes—which is the change to the...
September 24th, 2018
Q/A: Do I Have to Accept Any New Patient?
By Wyn Staheli, Director of Research | Published September 24th, 2018 - Last Review/Update January 28th, 2019
Question: Is it legal for us to not allow a patient to be seen in our office if their parents have bad debt with us?
September 11th, 2018
Getting the Right Eligibility Information for Payment Your Rights and Health Plans Requirement
By BC Advantage | Published September 11th, 2018 - Last Review/Update September 24th, 2018
We need timely and accurate patient information to bill health plans and receive appropriate payment. Clinical information is, of course, important. But we also need the "administrative" data - patient demographics and especially the insurance information. Physician offices create their clinical information, but usually rely on patients for information on...
August 27th, 2018
Pricing for ASC’s and APC’s
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 27th, 2018
For Medicare purposes, an Ambulatory Surgical Center Resources (ASC) is a distinct entity that operates exclusively to furnish surgical services to patients who do not require hospitalization and in which the expected duration of services does not exceed 24 hours following admission. ASC payment groups determine the amount that...
July 9th, 2018
Documentation: Face to Face for Home Health Certification
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 9th, 2018
As a physician, you are responsible for providing appropriate, accurate supporting documentation of your face-to-face encounters (FTF) with your patients regarding home health care.
Analysis of the recent errors identified by the Comprehensive Error Rate Testing (CERT) Review Contractor shows a continuing increase in denials related to documentation for the FTF. The ...
June 25th, 2018
How Does the Physician Compare Website Affect You?
By Wyn Staheli, Director of Research | Published June 25th, 2018
The physician compare website may not be working quite the way you think it is. Not all providers will have rankings showing up for them. Physician compare lists basic information, but quality measure information was not added until this year (2018) and not all quality measures are included in the ...
June 15th, 2018
The Money in MIPS
By Diana Strubler | Published June 15th, 2018 - Last Review/Update July 3rd, 2018
Seema Verma, Administrator of the Centers for Medicare and Medicaid Services (CMS), recently announced that 91% participated in the first year of the Quality Payment Program (QPP), barely squeaking by their goal of 90%....
June 7th, 2018
Three Ways Bundled Payments Can Be a Success
By BC Advantage | Published June 7th, 2018 - Last Review/Update July 3rd, 2018
Bundled payment models continue to attract interest for their potential benefits over traditional fee-for-service payment models. With bundled payments, also known as episode-based payments or packaged pricing, a group of providers is reimbursed based on a contracted price to cover all of the care and services related to a particular ...
May 30th, 2018
Routine Waiver of Patient Out of Pocket Expenses
By Linda Walker | Published May 30th, 2018 - Last Review/Update June 4th, 2018
Medical billers often encounter the dilemma of a physician who wants to be the hero to his or her patients and waive their out-of-pocket expenses. Out-of-pocket expenses include a patient's co-payment, coinsurance, deductibles, charges above U&C (Usual and Customary), and even services a plan may not cover in some situations....
May 16th, 2018
Key Performance Indicators Revisited
By Glenn Krauss | Published May 16th, 2018 - Last Review/Update May 24th, 2018
DI's present-day Key Performance Indicators centered upon reimbursement do not truly reflect a meaningful account of performance in impacting the quality, completeness and effectiveness of medical record documentation. Common KPIs include number of physician queries left, number of queries responded to by the physician, number of queries responded to...
May 4th, 2018
The Devil is in the Data Details
By J. Paul Spencer, CPC, COC | Published May 4th, 2018 - Last Review/Update May 24th, 2018
As an auditor who has reviewed thousands and thousands of encounter documents for level of service, a predictable pattern has merged when it comes to the Medical Decision Making (MDM) component that has attracted my attention.
May 3rd, 2018
Saving Time and Money with Automated Insurance Eligibility Verification
By BC Advantage | Published May 3rd, 2018 - Last Review/Update May 24th, 2018
The healthcare revenue cycle contains multiple potential pinch points for the parties involved: patients don’t enjoy dealing with insurance companies and have trouble understanding their benefits, and they especially hate being responsible for surprise medical costs that aren’t covered by their insurance plan. Healthcare providers compete in a challenging...
April 24th, 2018
FHIR Revisited
By Dugan MadduxDugan Maddux, MD, FACP & Dr. Ahmad SharifAhmad Sharif, MD, MPH | Published April 24th, 2018 - Last Review/Update May 2nd, 2018
Like a moth to a flame, we periodically have to take a close look at FHIR. As mentioned in the March 26 blog post, interoperability was the hot topic at HIMSS, and FHIR is at the blazing edge of interoperability...
April 19th, 2018
Proper Record Keeping and Documentation
By | Published April 19th, 2018
Proper record keeping and documentation is not only essential for today’s dental practitioner, but is also required by law. Moreover, correct, current and accurate records directly enhance patient care by enabling the dentist to plan treatments, monitor progress, and provide essential notations. Clear and concise treatment plans, medical alerts, and ...
April 12th, 2018
Dentists Submitting Claims to Medicare
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published April 12th, 2018
When a Dental provider is treating a Medicare Beneficiary, it is important to get a copy of the Medicare card to verify the patient's medical benefits, provider eligibility and claims address/submission prior to submitting a claim. CMS is in the process of changing Medicare Policy Numbers, so you may see ...
April 12th, 2018
Use it or Lose it - How We Can Help!
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published April 12th, 2018
If you don’t use the correct information or document the proper information and submit a medical claim you will lose! You will lose reimbursement, could be excluded from participating in Federal Health Care programs, you could possibly lose your license and family time. The government has every tool they need, you ...
April 4th, 2018
What Do Patients Expect in 2018?
By BC Advantage | Published April 4th, 2018 - Last Review/Update April 12th, 2018
Evolutions in technology continue to merge with a trend toward consumerism in healthcare. As a result, patients are expecting a different kind of experience in managing their healthcare....
March 9th, 2018
The Comprehensive Error Rate Testing Program
By Frank Cohen, MBA, MPA | Published March 9th, 2018 - Last Review/Update April 12th, 2018
With nearly a million physicians in this country, how do auditing organizations determine whom to audit?
March 6th, 2018
Increase Revenue by Outsourcing Medical Billing
By iSALUS Healthcare's | Published March 6th, 2018 - Last Review/Update April 12th, 2018
Many practices are starting to weigh the benefits outsourcing medical billing compared to keeping it in-house....
February 27th, 2018
Health Information Exchange and Trusted Exchange Frameworks
By Dugan Maddux, MD, FACP | Published February 27th, 2018 - Last Review/Update April 12th, 2018
Despite progress in health IT, Health Information Exchange (HIE) remains squarely in toll booth mode, with gated stops and slowdowns that may or may not permit information to move forward. ...
February 23rd, 2018
The Comprehensive Error Rate Testing Program
By Frank Cohen, MBA, MPA | Published February 23rd, 2018 - Last Review/Update February 26th, 2018
With nearly a million physicians in this country, how do auditing organizations determine whom to audit?
February 1st, 2018
Using a 2015 Certified EHR in MIPS Year 2
By Diana Strubler | Published February 1st, 2018
The following information is from BC Advantage. As of Dec 31, 2017, Acumen EHR v8.0 achieved Office of the National Coordinator for Health Information Technology (ONC-Health IT) 2015 edition certification! What's a 2015 CEHRT?A CEHRT (Certified EHR Technology) is defined by CMS specifically for their incentive payment programs such as...
February 1st, 2018
Don’t Be Hesitant About Collecting Co-Pays
By | Published February 1st, 2018
If you are hesitant about collecting co-pays, consider that you may be paying interest on credit cards, property mortgages, and business loans. Each dollar that you do not collect in co-pays could have been used to pay down the practice debt. Without question, if you are having difficulty finding ways ...
January 31st, 2018
Adjusting Your Collection Strategies to HDHPs
By Ashley Choate | Published January 31st, 2018 - Last Review/Update March 29th, 2018
High Deductible Health Plans (HDHPs) are recent and growing trend in healthcare that is probably here to stay, regardless of the future changes to the national healthcare system or federal regulations.....
January 31st, 2018
Mobile Health: Growing Engagement and New Responsibilities
By Dugan Maddux, MD, FACP | Published January 31st, 2018 - Last Review/Update March 29th, 2018
This week I'm blogging about an M-word. Not MACRA or MIPS, but Mobile Health or mHealth....
January 31st, 2018
Developing Coding Policies for Compliance
By Marge McQuade, CMSCS, CHCI, CPOM | Published January 31st, 2018
Every physician practice depends upon correct coding and billing for their financial success. Coding drives reimbursement. All of the resources available for coding information and guidance are meaningless without the practice manager translating it into provider-specific coding policies and compliance plan. As a practice manager, you need to develop a ...
January 29th, 2018
Dental and Medical- Controlled Substance Awareness
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published January 29th, 2018
As an effort to cut down on opioid abuse and related crimes, in August of 2017 the Attorney General Sessions established a new Department of Justice (DOJ) section called “Opioid Fraud and Abuse Detection Unit”. Due to the serious public health issue and drug overdose deaths, this unit was established and ...
January 29th, 2018
Referring and Ordering Physician - CMS-1500 Box 17
By Christine Woolstenhulme, QCC, CMCS, CPC, CMRS | Published January 29th, 2018
Enter the name of the referring or ordering physician if the service or item was ordered or referred by a physician. All physicians who order services or refer Medicare beneficiaries must report this data. Similarly, if Medicare policy requires you to report a supervising physician, enter this information in Item ...
January 25th, 2018
Prescription Drug Discount Program
By Wyn Staheli, Director of Research | Published January 25th, 2018
Prescription drugs can be quite costly for those who are uninsured or underinsured. Prohibitive costs have been shown to lead to poor patient outcomes because medications are not taken as prescribed. Medicare has taken steps to address this problem with their Medicare Advantage value based plans (see referenced "Medicare Expands Value ...
January 25th, 2018
UCR Pricing, What is it?
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published January 25th, 2018
UCR (Usual, Customary, and Reasonable) pricing is a method of generating healthcare pricing based on the average pricing in a particular geographic location. Gathering information on pricing based on what other providers in that area is charging is commonly used for a fee or payment reference, as it gives a basis ...
January 24th, 2018
Better Office Communication Leads to Stronger RCM
By Ashley Choate | Published January 24th, 2018 - Last Review/Update March 29th, 2018
According to a recent Physicians Practice study, one of the top five reasons for denied medical claims is a lack of adequate documentation. While this might seem like an electronic records issue, the problem may be bigger than that. ...
January 11th, 2018
Advance Beneficiary Notice of Noncoverage (ABN) Modifier Guidelines
By Find-A-Code | Published January 11th, 2018
The Advance Beneficiary Notice of Noncoverage (ABN), Form CMS-R-131 may be used for services which are likely to be non-covered, whether for medical necessity or for other reasons. Refer to CMS Publication 100-04, Medicare Claims Processing Manual, Chapter 30, for complete instructions.Effective from April 1, 2010, non-covered services should be billed with modifier GA, GX, GY, or GZ, as ...
January 4th, 2018
Diagnosis Coding with Diagnostic Testing
By Marge McQuade, CMSCS, CHCI, CPOM | Published January 4th, 2018
Adequate documentation is an essential part of selecting a correct code in any setting. When providers order a test, the information that they document regarding the test results determines the primary and secondary diagnosis codes a coder assigns.
If a physician confirms a diagnosis based on the results of a diagnostic ...
December 29th, 2017
Patient With Complex Needs
By Kelly Ogle, BSDH, MIOP, CMPM, CHOP | Published December 29th, 2017 - Last Review/Update January 31st, 2018
In each practice, there are patients who present with a multitude of problems. These problems can range from the smallest of symptoms to the more complex illnesses.....
December 15th, 2017
Is Your Practice in Need of a Wellness Visit?
By Valora Gurganious, MBA, CHBC | Published December 15th, 2017 - Last Review/Update January 31st, 2018
Is your practice busier than ever, but net practice income continues to drop?
November 27th, 2017
Does an Informed Consent Really Matter?
November 17th, 2017
Fear Factor: "The Unethical Business of Medicine"
By Sean Weiss, CHC, CEMA, CMCO, CPMA, CPC-P, CMPE, CPC | Published November 17th, 2017 - Last Review/Update January 31st, 2018
I want this story that I am about to share with you to fit with the majority of clients that I represent and work with because I have represented clients with refund demands as small as $1,000 and clients who had demands greater than $30 million. This year has been ...
November 16th, 2017
Can an Unlicensed Person Perform Physical Therapy Services Such as 97110?
By Wyn Staheli, Director of Research | Published November 16th, 2017 - Last Review/Update January 30th, 2019
Can an unlicensed person perform code a 97110 service as long as they're under doctor supervision? I use only PT, ATC, or DC's to perform these codes and I've been told that I don't need such highly qualified therapists to perform therapy.
October 18th, 2017
Avoid Deactivation of your Medicare Billing Privileges
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published October 18th, 2017
According to the Affordable Care Act all Medicare providers are required to re-validate their enrollment information every three or five years. To determine if you are due for re-validation the list below will display a re-validation due date. If you have a due date of “TBD”, this means there has not ...
September 29th, 2017
Big Data & Facility Audit Complex Reviews
By Shannon Cameron, MBA, MHIIM, CPC | Published September 29th, 2017 - Last Review/Update January 31st, 2018
Big data and its use in the healthcare spectrum has proven to be an incredible source of the knowledge and has rapidly abetted progress in seemingly all areas of healthcare......
September 15th, 2017
Copy and Paste: The Real Rules Prevail
By Shannon DeConda, CPC, CPC-I, CEMC, CMSCS, CPMA, CEMA | Published September 15th, 2017 - Last Review/Update January 31st, 2018
Have you looked for published guidance on cloning/copying and pasting from the Centers for Medicare & Medicaid Services (CMS)? There is one published resource that provides rudimentary guidance.....
September 1st, 2017
2017 Physical Therapy Evaluation & Management Codes
By Kathy Price, RHIT, CPC, CCS-P, CPMA | Published September 1st, 2017 - Last Review/Update January 31st, 2018
As you know, 2017 brought us new evaluation and management codes for physical and occupational therapy....
August 16th, 2017
The Importance of Time, Timelines, and Timing with Your Commercial Lease – For Medical Professional Tenants
By Jeff Grandfield and Dale Willerton – The Lease Coach | Published August 16th, 2017
Readers of our new book, Negotiating Commercial Leases & Renewals FOR DUMMIES, will learn (in part) that the leasing process can take differing amounts of time, depending on whether you’re opening your first or fifth location. You can discover a lot during your first few lease deals that you can ...
August 15th, 2017
Transparency and Fees
By Christine Taxin | Published August 15th, 2017
More than any other industry, healthcare is almost notorious for its lack of price transparency. While patients generally know how much their copay will be and certainly how much their final bill turns out to be, few hospitals and practices publish the actual costs of their services prior to those ...
August 11th, 2017
Collect More Cash from Patients
By Christine Taxin | Published August 11th, 2017
One of the easiest things a practice can do to increase collections makes it easier for patients to pay by whatever method they have available at the time of the visit, says Christine Taxin Adjunct Professor at NYU Dental School and Owner of Links2Success.biz.
June 16th, 2017
Got Drugs? Got Pricing?
June 15th, 2017
Negotiating Free Rent – For Medical Professional Tenants
By Jeff Grandfield and Dale Willerton – The Lease Coach | Published June 15th, 2017
Free rent is just one negotiable factor in a commercial lease. To be clear, free rent is a period of time where you are not paying the Base or Minimum Rent (but are, typically, paying your Operating Costs) and you are open for business. Many medical professional tenants confuse this ...
March 29th, 2017
National Association of Chiropractic Attorneys (NACA) Directory
By | Published March 29th, 2017
National Association of Chiropractic Attorneys (NACA) Directory
Listed by state
March 15th, 2017
Real Estate: The Second-Highest Expense in Your Practice
By Carr Healthcare Realty | Published March 15th, 2017 - Last Review/Update February 8th, 2019
When it comes to managing expenses in your practice, there are dozens of categories to evaluate: equipment, technology, loan costs and interest rates, sundries, marketing, and on and on they go. Many practice owners are quick to shop-out what they believe are the most obvious expenses, but few understand the impact of one of the largest expenses and how it can be dramatically reduced to increase profitability.
February 16th, 2017
Have You Evaluated Your Fees Recently?
By ChiroCode | Published February 16th, 2017 - Last Review/Update March 5th, 2019
Many providers are unsure of where their fee schedule actually came from or when it was last reviewed. As a component of compliance and for other preventive purposes, fee schedules should be evaluated once per year. Read more to help evaluate your fee schedules.
January 24th, 2017
Code Sets - Health Care Provider Taxonomy Code Set Link
By Raquel Shumway | Published January 24th, 2017
Every Provider needs to know their Health Care Provider Taxonomy Codes. The Taxonomy Codes define the provider type, classification, and area of specialization. We have provided a link and instructions to help you locate your code.
January 13th, 2017
Q/A: Is my Software Vendor a Business Associate to my Practice?
By Brandy Brimhall, CPC CPCO CMCO CPMA QCC | Published January 13th, 2017 - Last Review/Update February 8th, 2019
Q: Is my software vendor a business associate to my practice?
January 13th, 2017
Whiplash Damages
By ChiroCode | Published January 13th, 2017 - Last Review/Update January 31st, 2019
Whiplash Damages in Rear-end Collisions - The Patient’s Dilemma:
The rear-end collision is a major cause of cervical spine injuries which often require treatment by chiropractors and other health care practitioners. Claims adjusters trivialize soft tissue injuries [it’s “only” a sprain or strain] but whiplash is real and so are the damages that come with it.
December 19th, 2016
Benchmarks
By Wyn Staheli, Director of Research | Published December 19th, 2016
Benchmarking is simply a standard or point of reference against which things may be compared or assessed. For all businesses, it is a way of comparing your business processes to another business in the same industry to determine where shortfalls exist or improvements can be made to maintain profitability.
December 15th, 2016
How do I Determine who is a Business Associate to Our Practice?
By ChiroCode | Published December 15th, 2016 - Last Review/Update March 5th, 2019
How do I determine who is a Business Associate?
December 7th, 2016
Discounts
By Wyn Staheli, Director of Research | Published December 7th, 2016
All healthcare providers need to be aware that there are both appropriate and inappropriate ways to discount your fees. Both state and federal laws can impact your practice financial policy regarding fee discounts. Additionally, we recommend carefully reviewing either Chapter 1.5-Fees of the Behavioral Health DeskBook or the Insurance and Reimbursement chapter ...
November 30th, 2016
When can I Bill for a Consult E/M Code?
By | Published November 30th, 2016 - Last Review/Update March 5th, 2019
Physician referrals -- When can we bill a consult code? If we do not have the referral on our referral pad can we bill the consult code?
November 29th, 2016
Medical Billing and Coders Professional Liability
By | Published November 29th, 2016
Companies who regularly handle such sensitive information as patient medical records have a particular responsibility to maintain the confidentiality of the data. Failure to exercise the appropriate degree of care – whether intentional or not – can have a significant adverse financial impact on your firm.
The Federal Health Insurance Portability ...
November 29th, 2016
E/M 101
By BC Advantage | Published November 29th, 2016 - Last Review/Update December 8th, 2016
E/M stands for "evaluation and management". E/M coding is the process by which provider-patient encounters are translated into five digit CPT codes to facilitate billing. CPT stands for "current procedural terminology." These are the numeric codes which are submitted to insurers for payment. Most billable procedures have their own CPT ...
November 18th, 2016
It's Time to Evaluate Your Fees!
By ChiroCode | Published November 18th, 2016 - Last Review/Update March 5th, 2019
Why might it be necessary to evaluate your fees?
October 25th, 2016
Another OIG Report on Chiropractic
By ChiroCode | Published October 25th, 2016 - Last Review/Update March 5th, 2019
On October 19 the Office of Inspector General for Health and Human Services (OIG) released another report on chiropractic. Oddly enough the Wall Street Journal had an article on that report published the day it was released (I wonder how that happened). Read hear to see the results.
October 14th, 2016
Q/A: Are You Liable When a Business Associate Has a Data Breach?
By ChiroCode | Published October 14th, 2016 - Last Review/Update March 5th, 2019
We have a Business Associate who has recently had a data breach, are we liable?
September 17th, 2016
Consumer Directed Health Plans (CDHP)
By Wyn Staheli, Director of Research | Published September 17th, 2016
Consumer Directed Healthcare Plans (CDHP) were developed as a way to shift the control of healthcare dollars from the insurance companies to the patient (consumer). The goal of these types of plans is to allow the patient to take a more active role in their own health and healthcare decisions ...
August 16th, 2016
Happy Patients Means a Happy Chiropractic Practice
By ChiroCode | Published August 16th, 2016 - Last Review/Update March 4th, 2019
Did you know that the key to a successful and beneficial practice lies within the satisfaction of your patients?
August 3rd, 2016
Selecting a Third-Party Collection Agency and Choosing the Correct Collection Program
By | Published August 3rd, 2016
Increasing cash flow through the use of a modern, third-party collection agency is a must for practice survival. With states reducing government funding and third-party payers reducing allowables, more and more dollars are being transferred to patient responsibility. Practices now must trim operating expenses and increase patient payments in order...
July 29th, 2016
What's My Benefit For Implementing Compliance Solutions
By ChiroCode | Published July 29th, 2016 - Last Review/Update March 4th, 2019
Lots of Chiropractic practices want to know why compliance is necessary and how implementing compliance can help the practice.
July 28th, 2016
Using Leins in Personal Injury Cases
By | Published July 28th, 2016 - Last Review/Update January 25th, 2017
Using Liens in PI Cases
When it comes to getting paid on PI cases, few documents and protocols are as important as those relating to a well drafted financial policy, along with a set of unalterable financial protocols (at least not easy to change). With these in place, you are ...
July 5th, 2016
Q&A: We just learned that for Meaningful Use attestation, we have to complete a Security Risk Assessment. What is that and how do we do it?
By ChiroCode | Published July 5th, 2016 - Last Review/Update March 4th, 2019
Q&A:
We just learned that for Meaningful Use attestation, we have to complete a Security Risk Assessment. What is that and how do we do it?
June 23rd, 2016
Commercial Lease Assignments for Chiropractic Tenants
By Jeff Grandfield and Dale Willerton | Published June 23rd, 2016
When The Lease Coach speaks at chiropractic conventions (such as Parker Seminars in Las Vegas), we are magnets for commercial leasing-related questions. Among the most common are concerns relating to assigning or transferring a Lease Agreement. As we explain in our new book, Negotiating Commercial Leases & Renewals For Dummies, ...
June 21st, 2016
Voluntary Overpayments
By Wyn Staheli, Director of Research | Published June 21st, 2016
When a claim has been determined to be paid more than the allowed amount, it is considered an overpayment. The action to be taken depends on how the overpayment is discovered. This article covers voluntary overpayment refund procedures as well as a Voluntary Overpayment Form.
June 16th, 2016
Q&A: Will Using Lower Level Codes Reduce Our Chances of Being Audited?
By ChiroCode | Published June 16th, 2016 - Last Review/Update March 5th, 2019
Q&A: If we use low level codes on each visit (such as 98940, 99212, 99202), will our chances of being audited be less than if we billed higher level codes?
June 15th, 2016
Mastering Medicare: When Opting Out is not an Option
By Dr. Ray Foxworth, Certified Medical Compliance Specialist and President of ChiroHealthUSA | Published June 15th, 2016 - Last Review/Update March 5th, 2019
Unlike MDs and DOs, chiropractors may not opt out of Medicare.
When it comes to Medicare, providers and patients alike feel like beating their heads against the wall. Signing up to be a provider or a patient is confusing, understanding what is covered is confusing and just about the time you think you have it figured out, you receive a notice that suggests you don’t.
The hassles of Medicare certainly validate any sane person questioning whether they should see a Medicare patient, but with the rising number of Medicare patients in the US do you really want to limit your patient base?
June 9th, 2016
Understanding and Using Taxonomy Codes to Maximize Reimbursement
By | Published June 9th, 2016
Taxonomy codes are used by insurers as indicators of legal scope of practice. Scope of practice is key to getting reimbursed under the Affordable Care Act or ObamaCare. However, Most providers will only choose one taxonomy code to describe their training. This limits their scope of practice. To maximize scope ...
June 7th, 2016
Q/A: Do you Have any Recommendations for Audit Prevention?
By ChiroCode | Published June 7th, 2016 - Last Review/Update March 5th, 2019
Q: Do you have any recommendations for audit prevention?
May 26th, 2016
Groupon: Is it worth the risk?
By Dr. Ray Foxworth, Certified Medical Compliance Specialist and President of ChiroHealthUSA | Published May 26th, 2016 - Last Review/Update March 5th, 2019
Our team is frequently asked if it is legal for chiropractic offices to offer coupons or Groupons. We’re not allowed, as a profession, to dramatically discount our services, offer free treatments, or provide gifts or free meals for potential patients. Any one of these things can be considered an “inducement.” Practices that improperly induce patients to seek care or services, for example, by providing coupons for care or supplies, may find that they are in violation of the law if they aren’t careful.
So what will that mean to you and your practice? It isn’t pretty.
May 25th, 2016
EOB Problems
By | Published May 25th, 2016
Have you had to send money back to a dental insurance company? You may have received a letter informing you that a patient received benefits but then turned out to be ineligible and now the insurance company wants their money back. Hopefully, you sent them a check for the amount ...
May 3rd, 2016
Certified Community Behavioral Health Clinics (CCBHC) Moving Forward
By Wyn Staheli, Director of Research | Published May 3rd, 2016
Certified Community Behavioral Health Clinics (CCBHCs) were created in an effort to improve access and outcomes behavioral healthcare by providing community-based mental and substance use disorder treatment through an integrative approach to care.
May 3rd, 2016
Provider/Patient Dynamic Changes as Result of High Deductible Plans
By Wyn Staheli, Director of Research | Published May 3rd, 2016
High-deductible plans are changing the way patients utilize medical services, therefore, providers must also adapt by adjusting both their communication and billing practices to keep pace with these changes.
April 28th, 2016
Q&A: What is a Program for a Systematic Approach to Becoming Compliant?
By ChiroCode | Published April 28th, 2016 - Last Review/Update March 5th, 2019
What is a comprehensive program for a systematic approach to becoming a compliant office?
April 28th, 2016
An Important Rule that You're Probably Not Following
By ChiroCode | Published April 28th, 2016 - Last Review/Update March 5th, 2019
The HIPAA Security Rule requires that covered entities (your practice) conduct a Security Risk Assessment (SRA) for your organization, at a minimum of once per year. It is critical that practices perform the Security Risk Assessment for multiple of reasons. Not only is it important to comply with rules and regulations, but also, for what you may consider to be a more motivational reason, to protect your practice (and bank account) from what could become disabling fines and penalties.
April 13th, 2016
Jumping on the Telehealth Bandwagon
By Wyn Staheli, Director of Research | Published April 13th, 2016
Telehealth's rapid expansion needs to be carefully considered by healthcare practices wanting to maintain profitability.
April 13th, 2016
Telehealth Basics
By Wyn Staheli, Director of Research | Published April 13th, 2016
Telehealth and telemedicine are covered for many payers for services such as consultation, office visits, individual psychotherapy, and pharmacologic management delivered via a telecommunications system.
April 6th, 2016
HIPAA Violations - The Process Is The Answer
By Instacode Institute | Published April 6th, 2016
It's not just the names and addresses that matter -- It's the compliance. If you can demonstrate that you are hleping yourself to maintain HIPAA compliance by careful documentation and proper procedures, you can go a long way toward avoiding being fined by the HIPAA squads.
Complete & Easy HIPAA Compliance is a clear, simple “Just help me do what I have to do!” workbook that contains all the things the designated security officer must do to instantiate a robust HIPAA compliance program. It comes complete with over 45 forms and letters which can be used to state the office policies, spell out procedures, and ensure that each patient will be protected in their rights under HIPAA policy. It also can help demonstrate that a compliance program is in progress.
April 5th, 2016
Voluntary Disclosure - Look Before You Leap
By ChiroCode | Published April 5th, 2016
Occasionally providers are faced with the need to assess the option of making a voluntary disclosure to the government. Here are steps that every provider should consider before disclosing information to the government.
March 16th, 2016
Protected Health Information De-Identification Standards
By Instacode Institute | Published March 16th, 2016 - Last Review/Update January 27th, 2017
This article contains detailed information on the OCR guidance regarding the de-identification of Protected Health Information (PHI). Avoid HIPAA violations and learn specifically what de-identification is.
March 14th, 2016
Q/A: What is the Best Way to Handle Denials?
By ChiroCode | Published March 14th, 2016 - Last Review/Update March 5th, 2019
What is the best way to handle denials?
March 7th, 2016
ABN's, Third Party Payers, and Cash Pay
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published March 7th, 2016
Medicare no longer wants providers to use ABN's for anyone other than CMS. Therefore, if contracted under commercial payers and 3rd party payers, you may need to contact the payer for a pre-service organization determination regarding coverage. This must be done before the provider can perform the service and bill the beneficiary ...
March 4th, 2016
Choosing the Right Software for Your Practice
By | Published March 4th, 2016
It's difficult to know where to start when selecting the best software for your practice. With dozens of selections to choose from, making the right choice can be a daunting task. For new or established practices looking to implement or upgrade software into their practices, there are some general need-to-know ...
February 11th, 2016
What are the Rules for Safeguarding Patient Records?
By ChiroCode | Published February 11th, 2016 - Last Review/Update March 5th, 2019
Secure medical records is a broad topic that should be addressed in detail by all practices. There are multiple items to consider when meeting standards to best safeguard protected health information (PHI).
February 1st, 2016
Will Incident-To in Your Organization Pass a Compliance Audit?
By Aimee Wilcox, CPMA, CCS-P, CST, MA, MT, Director of Content | Published February 1st, 2016
Practices that bill incident to services need to periodically audit compliance with Medicare and private payor guidelines to avoid potential denials or third-party audits.
December 3rd, 2015
Keeping Track of Your Surgeries
By | Published December 3rd, 2015
When working my AR, I work my surgeries separately since that is my big money or bulk money. I want to make sure I get that money in as quickly as possible. For me, I created an excel spreadsheet. The columns are: DOS - PATIENT NAME/MRN...
September 11th, 2015
Essential Health Benefits (EHBs)
By Wyn Staheli, Director of Research | Published September 11th, 2015 - Last Review/Update February 25th, 2016
Information about the mandated Essential Health Benefits (EHBs). Includes links and other helpful information.
August 10th, 2015
Chiropractic Tenants – Choosing the Location Where Your Practice will Thrive
By By Jeff Grandfield & Dale Willerton – The Lease Coach | Published August 10th, 2015
As we explain in our new book, Negotiating Commercial Leases & Renewals For Dummies (Wiley, 2013) and when we recently spoke at Parker Seminars in Las Vegas, finding the right location or property for your practice is one of the most important decisions you can make. It’s not always easy, ...
August 10th, 2015
Refund Demands and Contracts
By ChiroCode | Published August 10th, 2015 - Last Review/Update January 27th, 2017
Refund demands from payers are not all alike; some could be justified. Recently a payer asked for a refund request from a ChiroCode subscriber. She said: "We sent the No Refund letter from ChiroCode. However, they ignored it and they still want a refund. What do I do next?"
Demands for a refund from ...
August 10th, 2015
Alphabet Soup for Waste and Fraud Inspectors
By ChiroCode | Published August 10th, 2015 - Last Review/Update January 27th, 2017
The following are some of the acronyms you would need to know when communicating with auditors:
National Correct Coding Initiative (NCCI) Edits: Use of codes that should not occur on the same day, effectively treating the same area twice.
Medically Unlikely Edits (MUE): Exceeding the anticipated units of service (time spent) for a given HCPCS or CPT code.
Office of the ...
August 10th, 2015
Fill-in Doctor: Locum Tenens
By ChiroCode | Published August 10th, 2015 - Last Review/Update January 27th, 2017
It is a common practice for a solo doctor to find someone to cover for them while they are away from the office for a temporary or extended period of time, such as medical leave, or vacation. Some offices fail to code properly for the services rendered by the “fill-in” doctor. When completing the CMS 1500 ...
August 3rd, 2015
Chiropractors - Negotiate a Mid-term Rent Reduction for Your Commercial Lease
By Jeff Grandfield and Dale Willerton - The Lease Coach | Published August 3rd, 2015
When The Lease Coach spoke at Parker Seminars in Las Vegas, we met a number of struggling chiropractors leasing commercial space. These chiropractic tenants desperately need a rent reduction ... right now.
July 20th, 2015
Top 8 Tips to Achieve Patient Billing Success
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 20th, 2015
It's no secret that healthcare costs are on the rise. But what's worrisome is that patients' out-of-pocket costs are skyrocketing too.
The average patient's deductible has jumped 49 percent since 2009. This is not only burdensome to patients, but to medical practices as well because outstanding patient balances now make up ...
July 17th, 2015
Exceptions to Assignment of Provider’s Right to Payment – Claims Submitted to A/B MACs (Rev. 1931, Issued: 03-12-10)
By Find-A-Code | Published July 17th, 2015
A. Payment to Government Agency
Medicare payment for the services of a provider is not made to a governmental agency or entity except when payment to the governmental agency or entity is permissible under the other listed reassignment exceptions, e.g., where the agency is the employer of the physician.
B. Payment ...
June 25th, 2015
Reporting Requirements and Specifications for Indian Health Services (Rev. 1040, 09-11-06)
By Jared Staheli | Published June 25th, 2015
In order to facilitate report generation and data collection regarding IHS physicians, practitioners and services, the designated carrier shall assign PINs to each IHS physician and practitioner in a manner that will allow the designated carrier to ascertain which facilities are IHS, Indian tribe or tribal organization. For example, the ...
June 18th, 2015
Reporting the Ordering/Referring NPI on Claims for DMEPOS Items Dispensed Without a Physician’s Order (Rev. 1368, 04-07-08)
By Jared Staheli | Published June 18th, 2015
Chapter 5, section 5.2.1 of the Medicare Program Integrity Manual (PIM) states that, in order for Medicare to make payment for an item of Durable Medical Equipment Prosthetic, and Orthotic Supplies (DMEPOS), the DMEPOS supplier must obtain a prescription from the
For Coordination of Benefit purposes, DMEPOS suppliers shall use the ...
June 10th, 2015
Buying vs. Leasing Commercial Practice Space: Pros and Cons for Chiropractic Tenants
By By: Jeff Grandfield and Dale Willerton – The Lease Coach | Published June 10th, 2015
As we explain in our new book, Negotiating Commercial Leases & Renewals For Dummies, the most common reason tenants lease space instead of buying a location is because 95 percent of all commercial and office space is for lease and not for sale.
If you are in an enviable position ...
May 11th, 2015
Payer Relations: Be on Top of Your Payer Contract Negotiations With These 8 Pointers
By Christine Taxin | Published May 11th, 2015 - Last Review/Update June 9th, 2016
Begin early to get everything in place right. You don’t have to maintain your contracts on a January-December calendar, but it is quite necessary to review your contracts and consider negotiations on a timely basis so that you don’t experience any losses. Your payers might ...
May 11th, 2015
Patient Responsibility - What to collect at the front desk
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published May 11th, 2015 - Last Review/Update June 9th, 2016
Co-pay versus co-insurance are easy to mix up and they are two entirely different forms of cost sharing. When you reach your deductible, you must pay a percentage of the remaining costs - this is the co-insurance amount.
Each health insurance plan establishes these fees up front - they are often printed on your ...
April 24th, 2015
Have you been excluded from Medicare?
By Dr. Chris Andersn | Published April 24th, 2015 - Last Review/Update June 9th, 2016
Compliance is an issue that you should look at as an expedition rather than an endpoint. Board complaints can be a terrifying ordeal, especially if you don’t keep up on compliance in your clinic. Board complaints are something that you have to expect to happen but you can turn that ...
March 30th, 2015
Selecting the Best Location for Your Chiropractic Office
By | Published March 30th, 2015 - Last Review/Update June 9th, 2016
By: Jeff Grandfield and Dale Willerton – The Lease Coach
When we do site selection for a chiropractor, we are not looking for the cheapest location we can find, but instead the location that will enable the doctor to maximize his or her patient volume. As we explain in our new ...
March 17th, 2015
Patient Information Form
By Raquel Shumway | Published March 17th, 2015 - Last Review/Update June 9th, 2016
We have two different samples for Patient Information Forms. We suggest that you review both and determine which best fits your practice model. Form #2 is editable so it could be easily modified for your organization. Both forms provide the basic information necessary for all types of healthcare practices.
Instructions for: Patient ...
February 5th, 2015
5 Key Steps to Hiring Great Staff and the New Science for Reducing Your Risk
By | Published February 5th, 2015
5 Key Steps to Hiring Great Staff and the New Science for Reducing Your Risk
Presented by Jeff Henderson
Learn... -The 7 common pitfalls of hiring -The primary reason for 80% of turnover -How to identify your best candidate—every time. -How Nobel-nominated science can help uncover the the attitudes, work-ethic and hidden risks of candidates so you can stop guessing...and hire with confidence.
Presented by Jeff Henderson
Learn... -The 7 common pitfalls of hiring -The primary reason for 80% of turnover -How to identify your best candidate—every time. -How Nobel-nominated science can help uncover the the attitudes, work-ethic and hidden risks of candidates so you can stop guessing...and hire with confidence.
February 4th, 2015
Virtual Cards
By Wyn Staheli | Published February 4th, 2015 - Last Review/Update June 9th, 2016
Sometimes called "disposable," "temporary," or "one-time use" numbers, a virtual credit card number is "like putting a wall" between your transaction and your regular account, says Steve Kenneally, vice president of the American Bankers Association. Although these cards can protect the cardholder from fraud, the use of virtual cards as ...
February 3rd, 2015
PPACA Provider Non-Discrimination FAQ
By | Published February 3rd, 2015 - Last Review/Update June 9th, 2016
The following information (emphasis added) is from: http://www.cms.gov/CCIIO/Resources/Fact-Sheets-and-FAQs/aca_implementation_faqs15.html
Provider Non-Discrimination PHS Act section 2706(a), as added by the Affordable Care Act, states that a “group health plan and a health insurance issuer offering group or individual health insurance coverage shall not discriminate with respect to participation under the plan or coverage against ...
January 30th, 2015
What NOT to Ask Candidates in a Job Interview
By | Published January 30th, 2015 - Last Review/Update June 9th, 2016
Conducting a job interview for potential new employees is a common occurrence, yet is often done in a manner of disorganization. Employers are frequently asking questions that shouldn't be asked and neglecting to ask those questions that may be more essential for conducting a proper interview. Federal and state laws ...
January 9th, 2015
What NOT to Ask Candidates in a Job Interview
By | Published January 9th, 2015 - Last Review/Update January 30th, 2017
Conducting a job interview for potential new employees is a common occurrence, yet is often done in a manner of disorganization. Employers are frequently asking questions that shouldn't be asked and neglecting to ask those questions that may be more essential for conducting a proper interview. Federal and state laws ...
January 9th, 2015
How Important is Your Fee Schedule?
By | Published January 9th, 2015 - Last Review/Update June 13th, 2016
Did you know that inconsistent and un-reviewed fee schedules can lead to some of the following occurrences:
• Prompt an audit or some level of claims review
• Cause claims delays
• Increase provider liability in case of an audit or investigation
• Potentially lead to being paid less than the actual value of ...
January 8th, 2015
Discounts by ChiroCode
By ChiroCode | Published January 8th, 2015 - Last Review/Update January 30th, 2017
All healthcare providers need to be aware that there are both appropriate and inappropriate ways to discount your fees. Both state and federal laws can impact your practice financial policy regarding fee discounts. Additionally, we recommend carefully reviewing Section F-Fees of the ChiroCode DeskBook for important information on fee schedules and ...
January 8th, 2015
Chiropractors - Negotiate Your Commercial Lease “For Dummies”
By | Published January 8th, 2015 - Last Review/Update March 9th, 2016
By: Dale Willerton – The Lease Coach
For many chiropractors, negotiating a good lease or lease renewal against an experienced agent or landlord can be a challenge. While a chiropractor focuses on patient care, savvy real estate agents and brokers are specialized sales people. Their job is to sell chiropractic tenants ...
November 24th, 2014
Conducting a Gap Analysis for Your Documentation & Billing Systems
By | Published November 24th, 2014 - Last Review/Update January 30th, 2017
What is a Gap Analysis?
A Gap Analysis is a process by which a practice conducts a baseline assessment of the company's coding, billing, operations, and business practices. The objective of a Gap Analysis is to ensure that the practice is in full compliance with applicable legal and ethical requirements. This ...
November 19th, 2014
Understanding ZPIC
By | Published November 19th, 2014 - Last Review/Update January 30th, 2017
The following chart identifies each of the 7 zones for ZPIC and the states/regions within each zone. Links are provided for each zone which contain information about each zone as well as activity and updates in those regions.
November 17th, 2014
Social Media and Healthcare: Unprofessional Conduct and What It Can Cost
By | Published November 17th, 2014 - Last Review/Update January 30th, 2017
In this electronic age, Social Media has quickly become a very successful tool used for advertising/marketing, communication of various topics and reaching readers and networks beyond our wildest dreams. These networks are often leading to various opportunities or other positive occurrences that we may not have otherwise experienced. Social Media ...
October 29th, 2014
Getting Ready for 2015
By | Published October 29th, 2014 - Last Review/Update January 30th, 2017
Each new year brings a bundle of surprises in terms of changes and updates that practices must learn and implement. In effort to aid in the preparation of this year, here are some common helpful tips that you might follow in order to best manage your workload ahead.
-Evaluate fees: Fee schedules ...
October 24th, 2014
Q & A: Is it a HIPAA Violation to Email Patients?
By Evan M. Gwilliam DC MBA BS CPC CCPC QCC CPC-I MCS-P CPMA CMHP | Published October 24th, 2014 - Last Review/Update January 30th, 2017
Straight from the Office of Civil Rights:
Q: Does the HIPAA Privacy Rule permit health care providers to use e-mail to discuss health issues and treatment with their patients?
A: Yes. The Privacy Rule allows covered health care providers to communicate electronically, such as through e-mail, with their patients, provided they apply ...
October 20th, 2014
PPO Plans
By | Published October 20th, 2014 - Last Review/Update January 27th, 2017
Are PPOs are affecting the value of your practice?
Did you know that taking a 20% PPO write-off on a $200 procedure with a 60% overhead cuts practice profits in half?
By participating in PPO plans, you agree to take a certain discount on fees; however, your fixed overhead costs remain the same ...
October 20th, 2014
Least Expensive Alternative Treatment Clause
By Christine Taxin | Published October 20th, 2014 - Last Review/Update January 27th, 2017
Least Expensive Alternative Treatment Clause
What your patients do not know!
When alternate benefit or LEAT provisions are applied, they are not meant to dictate treatment, question professional judgment or interfere with doctor-patient relationships. The ultimate decision on treatment is up to the dentist and patient. The LEAT provision actually funds a ...
October 16th, 2014
Is Compliance a Dirty Word?
By Evan M. Gwilliam DC MBA BS CPC CCPC QCC CPC-I MCS-P CPMA CMHP | Published October 16th, 2014 - Last Review/Update January 23rd, 2017
In October of 2000 in the Federal Register the Office of the Inspector General (who investigates fraud against the federal government on behalf of the Department of Health and Human Services) offered general guidelines for health care facilities to set up a “Compliance Program”. This advice has long been pushed ...
October 15th, 2014
RAC Alert
By | Published October 15th, 2014 - Last Review/Update January 30th, 2017
In February, 2014, CMS announced the "pausing" of the RAC (Recovery Audit Contractors) program to allow current RAC contractors to complete remaining claim audits and related duties before CMS begins the process of reviewing RAC program contracts as well as allowing time for CMS to make improvements in the RAC program itself. ...
October 9th, 2014
Medicare Caps on Therapy Services
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published October 9th, 2014 - Last Review/Update January 23rd, 2017
Medicare has set annual therapy caps at $1920 and they start over Jan. 1 of each year. Medicare combined the therapy limits SLP (Speech-Language Pathology) and PT (Physical Therapy) for a combined total of $1920.00 in 2014. There is also a therapy cap limit for OT (Occupational Therapy) Services of $1920. ...
October 9th, 2014
New and Modified Provider Taxonomy Codes for Oct 1st, 2014
By | Published October 9th, 2014 - Last Review/Update January 30th, 2017
New codes added 7/1/2014, effective 10/1/2014
175T00000X
Under the Other Service Providers Type the Peer Specialist was added:Individuals certified to perform peer support services through a training process defined by a government agency, such as the Department of Veterans Affairs or a state mental health department/certification/licensing authority.Source: National Uniform Claim Committee
246ZX2200X
Under the ...
October 9th, 2014
To Participate or Not to Participate, That is The Question.
By Christine Taxin | Published October 9th, 2014 - Last Review/Update January 27th, 2017
Insurance! Can it be profitable or a big loser?
Participating with insurance can initially bring down your revenue as you cut your fees per procedure. It is important to remember that your overhead will not decrease along with the fees. The question is can you make up the revenue by increasing ...
October 6th, 2014
OSHA - Hazard Communication Standard Final Rule (Globally Harmonized System)
By | Published October 6th, 2014 - Last Review/Update January 30th, 2017
The Hazard Communication Standard in 1983 gave workers the "right to know," but the new Globally Harmonized System gives workers the "right to understand."
What you need to do and when:
Chemical users: Continue to update safety data sheets when new ones become available, provide training on the new label elements and ...
September 30th, 2014
Fill In Doctor: Locum Tenens
By | Published September 30th, 2014 - Last Review/Update January 30th, 2017
It is a common practice for a solo doctor to find someone to cover for them while they are away from the office for a temporary or extended period of time, such as medical leave, or vacation. Some offices fail to code properly for the services rendered by the “fill-in” ...
September 26th, 2014
Patient Electronic Access Tipsheet - Measure Compliance
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published September 26th, 2014 - Last Review/Update January 30th, 2017
MEASURE COMPLIANCE - Meeting the Patient Electronic Access Objective
Starting in 2014, CMS requires that providers participating in both Stage 1 and Stage 2 of the EHR Incentive Programs must meet the Patient Electronic Access objective, which gives patients access to their health information in a timely manner. Providers participating in ...
September 25th, 2014
Virtual Credit Cards -A new trend in trying to keep up with E-Health
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published September 25th, 2014 - Last Review/Update January 30th, 2017
Beware of the changes sneaking in as “money streams” in the name of EFT standards. Virtual Credit Cards are being used in provider’s offices as payments from payers; clearinghouses are starting to offer this service as well.
Effective January 1, 2014, health plans were required to offer electronic funds transfer (EFT). ...
September 18th, 2014
Other Medical Code Sets Find-A-Code Content
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published September 18th, 2014 - Last Review/Update January 30th, 2017
How many code sets are there?
Find-A-Code Content
Did you know?
Along with the ever so popular code sets we are so familiar with and use every day such as:
ICD-9, ICD-10, DRG’s, CPT, HCPCS, ICD-9 Vol. 3, CDT, ICD-10 PCS, APC and NDC codes,
Find-A-Code has lists of many other code sets (To access ...
September 11th, 2014
According to HIPAA, who are my Business Associates?
By Brandy Brimhall, CPC, CMCO, CCCPC, CPCO, CPMA | Published September 11th, 2014 - Last Review/Update January 30th, 2017
Providers work with many different groups and many of them have some interaction with Protected Health Information (PHI). In an effort to help us understand who qualifies as Business Associates the Department of Health & Human Services has provided some resources.
But first … what is PHI or individually identifiable health information? ...
September 9th, 2014
Cyber Insurance? What kind of Insurance Policy it that?
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published September 9th, 2014 - Last Review/Update January 30th, 2017
Due to the increase of medical transactions stored online and in the cloud, cyber intrusions will only increase.
Cyber insurance also known as privacy and network security insurance can help cover the costs incurred if your computer system is compromised, or after a data breach which can include a HIPAA ...
August 28th, 2014
Good Attorneys and Bad Attorneys
By | Published August 28th, 2014 - Last Review/Update January 30th, 2017
A “good” lawyer could be a “bad” lawyer when it come to your unique problem(s). Never ask or expect any professional person (doctor or lawyer) to perform beyond their scope of practice or ability. A college law degree and passing the state bar, is only a license which permits them ...
August 26th, 2014
Un-Timely Filing - ZERO Reimbursement
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 26th, 2014 - Last Review/Update January 25th, 2017
Be sure you have office procedures in place to keep an eye on the time frame of your claims: Claims denied by Medicare for “untimely submission” are not eligible for appeal. In fact most carriers do not afford you an appeal if timely filing is an issue; there are only ...
August 14th, 2014
Don't Let the New ICD-10 Catch You Off Guard
By David Berky | Published August 14th, 2014 - Last Review/Update January 25th, 2017
The Center for Medicare and Medicaid Services (CMS) has approved the final version for the new ICD-10-CM and ICD-10 PCS. Until coders and billers convert to this new ICD-10-CM coding system on October 1st, 2014 (now 2015), they will continue to use the ICD-9-CM codes and CPT/HCPCS codes. However, CMS is recommending that professionals start this new training and become well versed with these two new ICD-10 code sets.
August 12th, 2014
CMS-gov E-Health information
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 12th, 2014 - Last Review/Update January 23rd, 2017
Information related to Medicare's E-Health programs can be viewed here. (Click Here) E-Health includes: E-Prescribing Electronic Health Records Personal Health Records EHR Incentive Programs  eRx Electronic Prescribing Incentive Program (Click Here) The eRx Incentive Program Ended in 2013, but Electronic Prescribing Continues with Meaningful Use. ...
August 12th, 2014
Un-Timely Filing - ZERO Reimbursement
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 12th, 2014 - Last Review/Update January 25th, 2017
I like to call this a FREE clinic visit; it is a pet peeve of mine to see an office lose money due to timely filing. There is no reason for this type of loss; however it is more and more common. First of all Insurance companies are shortening the time ...
August 12th, 2014
Get informed on Healthcare Reform Topics
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 12th, 2014 - Last Review/Update January 25th, 2017
There is a lot going on with the Healthcare Reform, Read here to see an over view of the topics published by Cigna Healthcare (Click Here) ...
August 7th, 2014
Durable Medical Equipment, Prosthetics, Orthotics and Supplies
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published August 7th, 2014 - Last Review/Update January 25th, 2017
Reimbursement for most Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) is established by fee schedules. Payment is limited to the lower of the actual charge or the fee schedule amount.  We have given you some basic information to get you started including modifiers and how CMS views DMEPOS, please ...
August 4th, 2014
Managed Care FAQs
By Wyn Staheli, Director of Research | Published August 4th, 2014 - Last Review/Update March 5th, 2019
The following frequently asked questions (FAQs) are adapted from the American Pyschiatric Association (APA). It is relevant to all types of providers with questions about managed care.
Q: I am having a problem getting in the network of managed care company X. They have a contract with a major employer in the ...
July 31st, 2014
CMS has announced a new Provider Relations Coordinator
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 31st, 2014 - Last Review/Update January 25th, 2017
07/08/2014 CMS has announced a new Provider Relations Coordinator, Latesha Walker. Latesha is your point of contact for RAC audits. Medicare will do no additional RAC reviews under the current contract; they are making changes to improve the current program. The final date Auditors sent claim adjustment files to Medicare ...
July 31st, 2014
Managing Managed Care Contracts
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 31st, 2014 - Last Review/Update January 25th, 2017
It is apparent as the healthcare changes so does Managed Care contracts. You need to be more aware, they are more complex than ever and can be confusing, take heed as you enter into a new contract as a participating provider. Below are just a few issues to be sensitive ...
July 31st, 2014
CAQH Launches COB Smart
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 31st, 2014 - Last Review/Update January 25th, 2017
We all know how time consuming and costly COB (Coordination of Benefits) can be to a practice.  February 2014, CAQH launched a new plan called COB Smart Registry. This will help expand the communication between health care plans and providers. Joining with some Major Health Plans CAQH has come up ...
July 31st, 2014
Fill In Doctor: Locum Tenens
By Evan M. Gwilliam DC MBA BS CPC CCPC QCC CPC-I MCS-P CPMA CMHP | Published July 31st, 2014 - Last Review/Update January 25th, 2017
It is a common practice for a solo doctor to find someone to cover for them while they are away from the office for a temporary or extended period of time, such as medical leave, or vacation. Some offices fail to code properly for the services rendered by the “fill-in” ...
July 16th, 2014
The Impact of ICD-10 Coding System on Medical Billing
By David Berky | Published July 16th, 2014 - Last Review/Update January 25th, 2017
Learn how the introduction of ICD-10 will impact the coding and billing of medical diagnosis and procedure.
July 16th, 2014
Windows XP and HIPAA Non-compliance
By Wyn Staheli, Director of Research | Published July 16th, 2014 - Last Review/Update January 25th, 2017
For anyone who is not a computer techie, the announcement by Microsoft about discontinuing support for Windows XP may not mean much. However, from a HIPAA perspective, this is very important information because Section 164.308(a)(5)(ii)(B) of the HIPAA Security Rules includes an 'addressable' requirement of Protection from Malicious Software where ...
July 15th, 2014
How the Internet is Reshaping Medical Coding and Billing
By David Berky | Published July 15th, 2014 - Last Review/Update January 25th, 2017
Since the Internet is affecting (usually for better) every industry, why should it come as a surprise that medical coding and billing is now heavily dependent on the Internet? Actually, a number of important challenges and changes in the healthcare industry, and in technology as a whole, are pushing medical ...
July 14th, 2014
Errors and Ommissions Insurance for a Billing Company
By Christine Woolstenhulme, QCC, QMCS, CPC, CMRS | Published July 14th, 2014 - Last Review/Update January 25th, 2017
I've owned a billing company for the past 20 years. It has been a great journey: 20 years ago it was called a Home-Based Business, today it is called a Corporation (for protection and liability reasons). Medical billing has been considered low risk... until now. With HIPAA, E&O and ...
March 18th, 2014
How can I make sure new hires have not been in trouble with Medicare?
By Christopher Anderson, DC MCS-P | Published March 18th, 2014 - Last Review/Update January 25th, 2017
To avoid liability, it is recommended to routinely check (every 3 months) the LEIE to ensure that new hires and current employees are not on the excluded list.
One of the many parts of the compliance program is to see if your current staff (including yourself, regular staff and associate doctors) have been placed on the OIG (Office of the Inspector General) List of Excluded Individuals and Entities (LEIE).
OIG has the authority to exclude individuals and entities from Federally funded health care programs and maintains a list (List of Excluded Individuals and Entities or LEIE)of all currently excluded individuals and entities. Anyone who hires an individual or entity on the LEIE may be subject to monetary penalties.
It’s as simple as 1…2…3..
Read More
February 19th, 2014
Are Text Messages HIPAA Compliant?
By | Published February 19th, 2014 - Last Review/Update January 27th, 2017
As more and more people are using mobile and wireless devices, a new buzzword has emerged: mHealth. According to a National Institute of Health consensus group, mHealth is "the use of mobile and wireless devices to improve health outcomes, healthcare services and health research." Historically, the biggest gaps and HIPAA violations ...
February 12th, 2014
EHR Hardship Exemption
By | Published February 12th, 2014 - Last Review/Update January 27th, 2017
The following information is from the Centers for Medicare & Medicaid Services (CMS) regarding the Electronic Health Records (EHR) payment reduction hardship exemption.
September 30th, 2013
Are You Compliant with the New HIPAA Regulations?
By | Published September 30th, 2013 - Last Review/Update January 27th, 2017
September 23rd, 2013 was the deadline for HIPAA Omnibus Final Rule compliance. It seems to have just snuck up on everybody. ChiroCode has spoken with some clincis who say that they don't need to worry about it because ”they are just a small practice.” Please, do not wait any longer to ...
December 31st, 2001
Commonly Asked Chiropractic Coding Questions
By ChiroCode | Published December 31st, 2001 - Last Review/Update August 19th, 2015
Commonly Asked Questions:
1. Retention of Records
2. 97140 Denials
3. Exercise Equipment
4. Coding for BioFreeze
5. 97014 or G0283
6. Billing for additional insurance forms
7. Report of Findings
8. Laser therapy
9. Spinal Decompression
10. Diagnosis Coding – 4th and 5th digit
11. Re-Reading X-rays
12. Outcomes Assessment Questionnaires
13. Accounts Receivable
14. 15-Minute Units
15. E/M and CMT
December 31st, 1969
National Association of Insurance Commissioners (NAIC) Directory
By | Published December 31st, 1969 - Last Review/Update August 10th, 2015
National Association of Insurance Commissioners (NAIC) Directory
Listed by State
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