BC Advantage - 2020 Issue 11

Will Someone Please Take Care of My Patients?

There was a time many years ago when a patient followed the direction of their physician and accepted the referral they were given to see a specialist.  Those days are long gone.  Now, when a patient needs a referral, instead of blindly accepting it, they start with research to see if the physician is in-network.  They also look for reviews from other patients and speak to those in their circle of friends and family.  While you as the physician can control the patient experience relating to the service you and your team deliver, you are...

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