BC Advantage - 2022 Issue 11

Properly Charging Patients for Missed Appointments

Patients missing their healthcare appointments without adequate notice can cost practices a lot of money, as well as deprive patients of necessary care. While one solution to mitigate this damage is to charge patients for missed appointments, policies should be written in such a way that they do not violate state or federal laws, including Medicare and Medicaid.InsurersThe Centers for Medicare and Medicaid Services (CMS) published an article providing guidance on practices charging Medicare beneficiaries for missed appointments.[1] The key takeaway is that while Medicare does not prohibit charging for missed appointments, the charge must be sent...

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