BC Advantage - 2023 Issue 2

Three Ways Medical Groups Can Leverage Digital Self-Service to Drive Growth

That medical groups and health systems share a commitment to delivering convenient, high-quality care in their respective settings isn't surprising. What is eye-opening, however, is that despite their differences in size and structure, they face many of the same business challenges, such as fending off market competitors, acquiring and retaining patients to ensure profitability, and working to alleviate staff burnout. What's different is how they address these challenges, and while it isn't easy for either, medical groups are far likelier to lack the technical resources and budgets to address these types of business concerns on their own.The...

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