DecisionHealth, DecisionHealth - 2010 Issue 9 (September)

6 tips on how to handle patients with discount health plans

Unfortunately, it's often up to you and your peers to break the news that the "insurance" card the patient is holding isn't insurance and you don't have a contract with that company. "The doctor will get caught in the middle. It's tough to tell a patient that the patient is not getting anything [for his money]," says Armand Feliciano, associate director of medical and regulatory policy for the California Medical Association in San Diego.

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