DecisionHealth, DecisionHealth - 2011 Issue 6 (June)

6 weeks after EHR: Practice reflects on workflow changes, ponders road ahead

When a patient’s chart went missing at Cambridge Pediatrics, one of the first places staff members checked were the plastic mailboxes, each labeled with a physician’s name, hanging by the front desk. Six weeks after Cambridge switched to an electronic health records (EHR) system, the mailboxes are empty. “We don’t have to go walking around looking for records much anymore,” says Susan Gateau, practice manager.

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