tci Medicare Compliance & Reimbursement - 2023 Issue Q2

Civil Rights: Ensure Accommodations Are in Place for Deaf Patients

A recent settlement highlights provider’s failure to help patient. If you don’t have policies in place to assist your deaf or hard-of-hearing patients, you should. A recent case reminds providers that the responsibility of offering interpretation services and aides to patients lies with them — and you could find yourself in hot water for ignoring the federal regs. Why? For starters, patients who are deaf or face other barriers to communication need to be completely involved in their care, and it’s the responsibility of the provider to ensure they’re fully informed and consent to services...

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