tci Medicare Compliance & Reimbursement - 2013 Issue 8

Patient Care: Ensure You're Handling Test Results Properly

Timeliness holds the key to both correct interventions and patient satisfaction. Too many practices let reporting test results go by the wayside and don’t have a foolproof system for notifying patients — or even making sure physicians see test results in a timely fashion. The following ten tips will help you ensure that your office handles test results properly. 1. Create a “closed loop” system. Have a procedure in place to notify patients of test results or bring them back in for follow-up visits. There’s no legal requirement to notify patients quickly, but there are public...

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