Frequently Asked Questions (FAQ)
Listed below are some of the most common questions we've had. If you can't find what you need, or if you have recommendations and things you would like to see improved please send a detailed Email to and we will send it directly to the FindACode development team to be incorporated into one of our future maintenance releases. We are striving tirelessly to make FindACode.com your online coding library.
- Signing In
- Subscribing to FindACode.com
- Computer/Device Compatibility
- Code Specific Questions
- Feature Questions
Signing InQuestion: How do I Sign into FindACode.com?
Answer: Go to findacode.com and look for the "Sign In" menu link next to the Search box at the top of the page Then use the email address and password you entered during the sign up process to sign in to FindACode.
Question: I forgot my password/I am having trouble signing in.
Answer: If you lost your password, you can use the "Forgot Password" link under the sign in box.
Enter your email address into the box to receive a link to reset your password. Your email should look something like this:
Once you click the link you should be taken to a page with this:
Question: I keep having to re-Sign-In when I'm using FindACode.com?
Answer: The most common scenario is if there is more than one person in the office that is using the same subscription sign in information (email, password). Each person who will be using Find-A-Code (in your office or facility) needs to have their own subscription. The first subscriber in an office is usually considered the "Account Admin" (this can be changed to a different subscriber or multiple subscribers).
Subscribing to FindACode.comQuestion: How do you subscribe to FindACode.com?
Answer: Go to our Subscribe page, determine the membership level that is best for you, select any Optional Add-Ons and click the purple price button for your desired membership level.
Question: How much does this service cost?
Answer: Find-A-Code offers 3 different subscription options; Essentials, Professional, and Facility. There are also several add on features. You can view all of the pricing details here: Subscribe
Question: Do you charge monthly or annually?
Answer: Find-A-Code offers both monthly and annual billing plans. Our Subscribe page allows you to toggle between monthly and annual billing prices. Some Optional Add-On product have a one-time setup fee if you choose the monthly payment option.
Question: Do you offer a free trial?
Answer: If you are interested in a free Find-A-Code trial, request a demo or contact us today.
Question: Can people share a subscription?
Answer: Each person who will be using the Find-A-Code system needs to have their own subscription. Once your Account has been established for your office/facility the "Account Admin" person can add other subscribers to your Account. Additional subscribers receive a discount off the regular price.
Question: How many people can use an account?
Answer: As per the AMA and other content licensing entities, each person using Find-A-Code needs to have their own account with their own log in. The information on the pricing page is 'per user.'
Question: Do you offer discounts for multiple users?
Answer: Yes, we do. If you need an account with more than one user, call our customer support at 801-770-4203 for a group pricing quote.
Question: How do I add more subscribers to my Account?
Answer: You or the subscriber who is marked as an "Account Admin" will see a list of subscribers in your account on the "My Account" page. Above the list is a link that says "Add New Subscriber". Click this link to enter the information for the new subscriber. Your next bill will automatically reflect the addition of the new subscriber.
Question: Is there a limit to how many extra subscribers we can have on one Account?
Answer: Currently there is no limit to how many additional subscribers can be added to an Account. However, the billing and payment information is only billed and recorded on the Account level (we do not do separate billing for individual subscribers). Individuals or groups of subscribers that need separate billing need to create separate Accounts (through the normal subscribe process).
Question: If my Account has multiple subscribers will they all be billed together (at the same time)?
Answer: Yes, all subscriptions in your Account will be billed on the same day and on the same bill/invoice/charge.
Question: How will I be billed if I add a subscriber in between my billing periods?
Answer: Subscribers added during your billing period will be charged a pro-rated amount covering the period until your next billing date. This amount will be charged at the time the new subscriber is added to your account unless it is within a few days of your next bill.
Question: How do I add/remove something on my account?
Answer: You can make changes to your account at any time by going to your My Account page. Click on the Account Setup tab to add and remove users, or specific tools on a user's account. You can call customer support at 801-770-4203 for further assistance.
Question: How can I change/update my payment information?
Answer: To update your credit card information, click on My Account at the top of the page. Then click on the Credit Card Info tab and enter your new information. Click Update Card Info to submit. You can call customer support at 801-770-4203 for further assistance.
Question: Do you offer a money-back guarantee or refunds?
Answer: Find-A-Code offers a full refund on any product for up to 30 days. After 30 days a prorated refund is available for annual accounts/products. This prorated refund will exclude any product license fees which were paid by Find-A-Code during the first 30 days.
Question: How do I cancel my subscription?
Answer: You can cancel your subscription at any time from your My Account page. Once there, click on the Billing Info tab and then scroll down to where it says Account Cancellation. Click the link and follow the instructions to cancel. You can also call us at 801-770-4203 if you need assistance.
Computer/Device CompatibilityQuestion: What browser can I use to access FindACode.com?
Answer: Most current and up-to-date browsers should have no trouble with the FindACode.com website. Microsoft IE browsers older than version 7 may experience some visual and functional inconsistencies.
Question: What kind of computer can I use?
Answer: FindACode.com will operate correctly on any computer or device (smart phone, tablet) that runs a modern web browser and is connected to the internet.
Question: Can I use my mobile device/phone with FindACode.com (ie. iPhone, iPad, Android phone/tablet)?
Answer: Any fully web enabled device should work correctly.
Code Specific QuestionsQuestion: Do you link up manufacturer parts with codes?
Answer: No, just as a single insurance company can have hundreds of different plans with different rules for each plan, the same is true for medical supplies. We highly recommend that you work with your manufacturer to determine which code would be the appropriate code to use when billing for their supply and/or part. Please keep in mind that both manufacturer parts and HIPAA code sets change frequently.
Feature QuestionsQuestion: Is there a tutorial I can view to get me started?
Answer: You can view our demo videos here: Demo Videos & Tutorials
Question: Does Find-A-Code offer crosswalks?
Answer: We have crosswalks available in our Cross-A-Code tool, which is included in the Professional and Facility/Hospital subscriptions. To access Cross-A-Code, you will need to get to the code description page for the code you want the crosswalk for. Just type the code in the search bar at the top and click search.
Scroll down until you see the Cross-A-Code tool bar, and click to expand. We recommend that you choose the "All Carriers" option to generate more results. Then, select which crosswalk you want to view, and click to expand and show results. Note that not every code will have a crosswalk available.
Question: Does Find-A-Code have ICD-10 codes?
Answer: Yes, Find-A-Code was the first online tool to have ICD-10-CM and ICD-10-PCS codes. We have had the full codes sets for both ICD-10-CM and ICD-10-PCS since 2008 - along with many tools such as Build-A-Code, Browse-A-Code and Click-A-Dex that have been ICD-10 compatible all along. Annual code set updates have been applied as they have be released. ICD-10-CM and ICD-10-PCS codes are always up-to-date.
Question: Can I look up codes for a specific specialty (ie Behavioral Health, Orthopedic)?
Answer: Yes, you can. As a subscriber (any level) you will be able to filter your search results to only return codes related to a specific specialty. Select a specialty from the drop-down box:
You can also filter which code lists show up in your search results by checking or unchecking the boxes next to the code lists. Click on the "Switch to Expanded Search" button to refine your search results even further.
Question: How do I know which modifier to use with a code?
Answer: Our NCCI Edits Modifiers show a list of modifiers that have been billed with a specific code. They can be found on the code description page under the Cross-A-Code tool bar. We recommend selecting "All Carriers" to generate more results.
Question: Where can I find fee schedules for codes?
Answer: The fee schedules can be found on the code description page under the Fees tool bar. Click to expand, then click Facility or Non-Facility to view the pricing information:
Question: Why is the fee schedule not generating any pricing?
Answer: If the fee schedules are showing zeros in the columns, that means that medicare will most likely not reimburse for that code.
Question: What do the little icons on the code description page mean?
Answer: You can view the icon legend here: http://www.findacode.com/icon-legend.php. You can also get to this page by clicking on the icons.
Question: Can I view information from previous years codes?
Answer: To view previous code information, you will need to change the date you are viewing. Click on the date dropdown at the top of the page.
Select the year and quarter you wish to view. You can also select a specific date by choosing the last option on the select list. Don't forget to change the date back to the current date when done, if needed.
Question: How can I view pricing for multiple areas?
Answer: Find-A-Code will generate medicare pricing information for the zip code you entered when you created your account. You can add pricing information for a different geographical area on the My Account page. On the users tab, click the button that says Add Location. You should see this window:
Once you have entered the information, click save. To change which geographical area you are viewing, select the fee schedule from the drop-down at the top of the page, just below the purple bar.
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