Compliance Rules

by  ChiroCode
April 14th, 2017


Our office would like to send a survey to our patients. Are there compliance rules for this? 


Under the HIPAA privacy regulations, health care facilities may conduct "quality assessment and improvement activities" as part of the facility's health care operations. A survey or questionnaire that determines whether patients were satisfied with the quality of care they received would be a quality assessment and improvement activity and, therefore, considered health care operations.

Before conducting these activities, however, the facility must state (if applicable) in its notice of information practices that it may use identifiable health information for the facility's health care operations (most chiro facilities don't do this). If a health care facility agrees to a restriction on its use of a patient's health information, any use of information for health care operations, including patient surveys, would be limited by that restriction. In addition, if a patient makes a request for "confidential communications," for example, specifying how or where the health care facility may contact the patient, the facility must accommodate any reasonable request.

Finally, state laws may limit the use of identifiable health information for these purposes.

A health care facility may hire a vendor to conduct the surveys on the hospital's behalf pursuant to a business associate agreement under HIPAA. Although there are other ways of conducting surveys, if a survey creation resource is needed, Survey Monkey is a survey software program that is HIPAA compliant.

Compliance Rules. (2017, April 14). Find-A-Code Articles. Retrieved from

© InnoviHealth Systems Inc

Article Tags  (click on a tag to see related articles)

Publish this Article on your Website, Blog or Newsletter

This article is available for publishing on websites, blogs, and newsletters. The article must be published in its entirety - all links must be active. If you would like to publish this article, please contact us and let us know where you will be publishing it. The easiest way to get the text of the article is to highlight and copy. Or use your browser's "View Source" option to capture the HTML formatted code.

If you would like a specific article written on a medical coding and billing topic, please Contact Us.


innoviHealth Systems, Inc.
62 East 300 North
Spanish Fork, UT 84660
Phone: 801-770-4203 (9-5 Mountain)
free demo
request yours today
for any budget
sign IN
welcome back!

Thank you for choosing Find-A-Code, please Sign In to remove ads.