Medicare's 2019 Final Rule approved HCPCS code G2010 for reimbursement, which allows providers to be paid for remote evaluation of images or recorded video submitted to the provider (also known as "store and forward") to establish whether or not a visit is required. This allows providers to get paid for services they typically perform and which promote quality patient care that they otherwise wouldn't have been paid for in the past.
In order for G2010 to be considered a reimbursable service it must meet the following requirements:
The importance of clear and concise documentation cannot be overstated. When documenting the service, or reviewing it for coding and auditing purposes, be sure it contains the following:
G2010 Remote evaluation of recorded video and/or images submitted by an established patient (e.g., store and forward), including interpretation with follow-up with the patient within 24 business hours, not originating from a related E/M service provided within the previous 7 days nor leading to an E/M service or procedure within the next 24 hours or soonest available appointment
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