New Communication Technology-Based Services (CTBS) Codes for Nonphysicians

by  Wyn Staheli, Director of Research
May 3rd, 2021

Medicare continues to expand the number of services provided via technology. There are some interesting new codes for nonphysician practitioners (NPPs) (e.g., psychologists, physical therapists) that became effective on January 1, 2021. Communication Technology-Based Services (CTBS), also known as virtual check-ins, describe specific short provider-patient communications which are initiated by the patient.

Medicare allows the following to be billed by practitioners who cannot independently bill for E/M services as long as it is “consistent with the scope of these practitioners’ benefit categories:”

Last year, codes G2010 and G2012 were added to describe similar ‘check-ins’ rendered by a physician or QHP to determine whether or not an office visit was necessary. Now, to further promote coordinated patient care, virtual check-ins may be provided by NPPs with these new codes. Although originally proposed to only be utilized during the COVID-19 Public Health Emergency (PHE), they are no longer restricted to use during the PHE.

Tip: According to CMS, patient consent to provide CTBS services may be documented by auxiliary staff under general supervision as well as by the billing practitioner. Unlike other telehealth services, there are not the same “timing or manner” restrictions on when that consent is obtained.

Similar to codes G2010 and G2012, the following restrictions apply:

For services provided by therapists (physical, occupational, speech), these are considered “sometimes therapy” services as noted in the following statement from the Medicare Physician Fee Schedule Final Rule:

“...we are finalizing our proposal to designate HCPCS codes G2250, G2251, G2061, G2062, and G2063 as ‘‘sometimes therapy’’ services to facilitate billing of the CTBS by therapists. Additionally, we note that when billed by a private practice PT, OT, or SLP, the codes would need to include the corresponding GO, GP, or GN therapy modifier to signify that the CTB are furnished as therapy services furnished under an OT, PT, or SLP plan of care.”

Note: There was a statement in the MPFS final rule which stated that CMS is replacing G2061-G2063 with codes 98970-98972 “for [a] qualified nonphysician health care professional online digital E/M service.” Read code descriptions carefully to ensure reporting the most appropriate code to describe the service provided.


New Communication Technology-Based Services (CTBS) Codes for Nonphysicians. (2021, May 3). Find-A-Code Articles. Retrieved from

© InnoviHealth Systems Inc

Article Tags  (click on a tag to see related articles)

Publish this Article on your Website, Blog or Newsletter

This article is available for publishing on websites, blogs, and newsletters. The article must be published in its entirety - all links must be active. If you would like to publish this article, please contact us and let us know where you will be publishing it. The easiest way to get the text of the article is to highlight and copy. Or use your browser's "View Source" option to capture the HTML formatted code.

If you would like a specific article written on a medical coding and billing topic, please Contact Us.


innoviHealth Systems, Inc.
62 East 300 North
Spanish Fork, UT 84660
Phone: 801-770-4203 (9-5 Mountain)
free demo
request yours today
for any budget
sign IN
welcome back!

Thank you for choosing Find-A-Code, please Sign In to remove ads.