The Assurance of Quality Assurance

by  Shannon DeConda, CPC, CPC-I, CEMC, CMSCS, CPMA
February 5th, 2016

Does your organization have a Quality Assurance (QA) plan in place? Does it contain policies for escalations or what to do when certain issues arise? Even organizations with the most experienced of auditors on staff can find extreme value in creating - and following - an effective quality assurance plan.

Many of us who view our job duties as a task-list or to-do's that need to be done tend to complete a project and quickly move to the next while enjoying the task of checking that item as 'done'. While every organization needs these 'work horses' to power through the job at hand, they also need the 'attention to details' teammate who looks up from their work and says, "hey, has that been QA'd?". No matter how good we may be at our jobs, human error occurs. This is why a QA program is beneficial. An effective QA program brings consistency in audit findings and interpretations for your staff.

When creating a QA program for your audits or when evaluating a firm to complete the task, there are several points to consider:

This is not an all-encompassing guide to an auditing QA program, but merely an overview of some of the pressing concerns. As a client in pursuit of an auditing firm, you should expect a professional third party organization to have a healthy QA program and be able to provide details to validate the expertise of the auditing staff. As an organization, consistency and accuracy should be a foremost concern in order to substantiate the quality of the services provided.

The Assurance of Quality Assurance. (2016, February 5). Find-A-Code Articles. Retrieved from https://www.findacode.com/articles/the-assurance-of-quality-assurance-31711.html

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