AMA CPT® Assistant - 2008 Issue 3 (March)

Non-Face-To-Face Physician Services: Telephone Services (March 2008)

March 2008 pages 6-7 Coding Communication:Non-Face-To-Face Physician Services: Telephone Services Medical care has traditionally been considered a face-toface service provided in the office, hospital or nursing facility, patient's home, or clinic setting. Due to advancements in communication technology and social change including patient empowerment, the need to provide greater access to care and chronic disease management have challenged the traditional face-to-face care paradigm, expanding the ways in which patients engage with their physicians and other healthcare providers. The Institute of Medicine report, Crossing the Quality Chasm (2001), envisions a patient-centered, responsive care-delivery system that leverages technology to transform care...

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