How to Engage Your Patients in Telehealth

Why This Topic Matters

Patient adoption is often a larger barrier than technology setup, so practices need communication strategies that help patients recognize telehealth as an option. The article is relevant to teams looking to increase engagement, improve convenience for patients, and support broader telehealth utilization.

Article Sections

1. Introduction

   Introduces telehealth adoption as a growing practice trend and frames patient engagement as the main challenge. The section sets up the article’s focus on communication and awareness.

2. Helping Patients Consider Telehealth at Scheduling

   Describes how front-office interactions can prompt patients to think about telehealth as an available visit type. It emphasizes staff involvement and the patient experience at the time of appointment requests.

3. Raising General Awareness of Telehealth Services

   Covers several outreach methods practices can use to remind patients that telehealth is available. The section discusses office messaging, email, mail, reminders, and phone-system communication.

4. Conclusion

   Summarizes the importance of staff training and patient awareness in supporting telehealth use. It closes with a broad emphasis on practice benefit and engagement.