BC Advantage - 2015 Issue 2
Making sure your Practice gets Paid
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Article Overview
This article explains how medical practices can reduce unpaid patient balances by strengthening financial policies, setting payment expectations early, and improving collection workflows before, during, and after visits. It is aimed at practice managers, front-desk staff, and billing teams who handle deductible collection, patient communication, and payment follow-up. The article also references broader billing and coding resources from Find-A-Code.
Why This Topic Matters
Patient responsibility is a growing source of revenue risk for practices, especially when deductibles and out-of-pocket costs rise. Clear policies and consistent collection workflows can help practices protect cash flow while maintaining a workable patient experience.
Article Sections
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Communication with your patient about your payment expectations is the Key Factor!
Discusses the role of patient communication in setting financial expectations and improving collections. Covers broad approaches to making payment easier and reinforcing payment policies.
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Front Desk Roles:
Outlines the responsibilities of front desk and practice staff in gathering eligibility information, preparing for payment conversations, and supporting collection workflows. Also addresses staff training, internal coordination, and handling patient concerns at different points in the visit cycle.
What You Will Learn
- Why patient responsibility is increasingly important to practice collections
- How financial policies support consistent self-pay workflows
- What front-office teams need to know before a patient visit
- How practices can structure payment discussions across the visit cycle
- Why staff training and coordination matter for collection performance
Who Should Read This
- Medical practice managers
- Front desk staff
- Billing and collections staff
- Physician office administrators
- Revenue cycle personnel
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