BC Advantage - 2017 Issue 5

Managing Overpayments, Refunds, and Credit Balances

Collecting what patients and payers owe your practice should be a fairly straightforward endeavor. You provide a service and then you get paid for it. But we all know it's far more complicated than that-especially when receiving overpayments, or the distasteful idea of paying refunds, comes into play. Maintaining accurate, up-to-date patient accounts is critical to the business side of your practice. On the surface, it's a seemingly simple process of addition and subtraction. Yet many billers commonly spend a large portion of their time resolving accounts after patients have complained about a problem. Inaccurate accounts mean lost productivity...

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