BC Advantage - 2014 Issue 4

Is Your Whole Office Ready for ICD-10?

By: Jacqueline Stack, CPC, CPB, CPC-I, CEMC, CFPC, CIMC, CPEDC,AAPC Director, ICD-10 Training & EducationThe effects of ICD-10 will be felt throughout the entire office. Think of how your facility runs today. Let's take a look at some of the different areas of the office and how they will change.Front Desk: When a patient comes into the office, the front desk staff members are usually the first people encountered. These employees will need to explain to the patients, when they make appointments on the phone or show up for visits, that the status of participation in certain...

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