BC Advantage - 2017 Issue 11
Patient Satisfaction Surveys Important or Not
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Article Overview
This article explains why patient satisfaction surveys can matter in a medical practice and outlines general considerations for creating, distributing, reviewing, and acting on survey feedback. It is aimed at practice owners, physicians, managers, and staff who want to better understand patient experience and improve office operations.
Why This Topic Matters
Patient feedback can highlight strengths and problem areas that affect experience, retention, and word-of-mouth referrals. The article gives practice leaders a practical framework for deciding what to ask, how to collect responses, and how to respond to input.
What You Will Learn
- Why patient feedback can be useful to a medical practice
- What broad topics to include when designing a patient satisfaction survey
- How survey length, wording, anonymity, and delivery method affect response quality
- How to review survey responses and discuss them with staff
- How practices can communicate that they acted on survey feedback
Who Should Read This
- Practice owners
- Physicians
- Medical office managers
- Front office staff
- Administrative staff
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