BC Advantage - 2017 Issue 5
Patients Texting Doctors: The Pros and Cons
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Article Overview
This article discusses the growing interest in texting as a patient-doctor communication tool within telehealth. It reviews general advantages and drawbacks for practices, with emphasis on convenience, workflow, privacy and liability concerns, and the need to understand billing and coding implications. The piece is intended for healthcare professionals, practice managers, and billing staff evaluating whether to add or expand mobile communication options.
Why This Topic Matters
Text-based communication can affect patient access, staff workload, confidentiality, and reimbursement workflows. Practices considering telehealth communication tools need a high-level understanding of both operational benefits and compliance-related challenges before implementation.
Article Sections
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Pros
Discusses general benefits of patient-doctor texting, including convenience, efficiency, and relationship-building within telehealth workflows.
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Cons
Reviews broad concerns associated with patient texting, including access management, privacy, liability, and billing considerations.
What You Will Learn
- Why some practices are considering texting as part of telehealth communication
- General operational advantages of mobile patient communication
- Common privacy, liability, and workflow concerns related to texting patients
- Why billing and coding preparation matters when adding telehealth communication options
Who Should Read This
- Physicians
- Practice managers
- Billing staff
- Telehealth coordinators
- Healthcare administrators
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