BC Advantage - 2017 Issue 2
Profit Depends on Efficiency
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Article Overview
This article discusses process improvement in medical practice operations, with emphasis on mapping workflows, identifying root causes, setting benchmarks, testing solutions, and validating outcomes. It is relevant to practice administrators, managers, and other healthcare professionals interested in efficiency, quality improvement, and practice profitability. The article also compares common improvement frameworks and notes factors that can affect project success or failure.
Why This Topic Matters
Medical practices often need practical methods for understanding workflow problems and improving operations without disrupting care. This article helps readers recognize the broader quality-improvement approaches that support efficiency, sustainability, and better decision-making.
Article Sections
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Process improvement and the clinical analogy
Introduces process improvement in the context of medical practice operations and compares it with clinical problem-solving. Discusses why understanding workflow complexity and handoffs matters.
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Know how to use your tools
Summarizes common improvement tools and the basic stages they share. Focuses on the general purpose of defining problems, measuring performance, identifying causes, testing ideas, and validating results.
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Deployment platforms include DMAIC, PDSA
Reviews two widely used improvement frameworks and contrasts their general approaches. Mentions how they are used in different types of practice-improvement efforts.
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When practice improvement fails
Describes common reasons improvement efforts do not succeed and emphasizes the importance of organizational support, clear goals, and awareness of unintended effects.
What You Will Learn
- How process improvement concepts apply to medical practice operations
- The general stages shared by common improvement tools
- How major improvement frameworks differ at a high level
- Why some practice improvement efforts fail
- How process improvement relates to practice efficiency and sustainability
Who Should Read This
- Medical practice administrators
- Practice managers
- Healthcare operations staff
- Physician leaders
- Quality improvement professionals
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