BC Advantage - 2008 Issue 10

Revised

Do hospitals pay a price for failing to effectively manage some administrative processes that may be viewed as bureaucratic burdens? In the case of the July 2007 revised form and requirements for the Important Message from Medicare form (IM), are we missing customer service opportunities because our delivery, explanation, and preparedness to address beneficiary questions and meet documentation requirements is inadequate and non-compliant? Can that lost customer service opportunity also contribute to increased exposure to financial risk through potential litigation and the inherent costs thereof?    Hospitals continually deal with a dizzying number of process changes required by...

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