From the Road: It's the Best Time to be in the Medical Billing Industry if...

Why This Topic Matters

It helps billing and revenue cycle leaders understand the business pressures created by reimbursement and coding changes and highlights the operational areas that often need attention when a company is trying to remain competitive.

Article Sections

1. Changing reimbursement and coding environment

   Introduces the broader industry context and the need for medical billing organizations to adapt to changes affecting coding and payment policies.

2. Growth planning questions

   Outlines business-planning considerations for deciding how to expand a billing company and what kinds of clients or markets to pursue.

3. Improving operations and productivity

   Discusses operational efficiency, staffing expectations, workflow review, and the use of productivity standards to evaluate performance.

4. Budgeting for training and preparing for ICD-10

   Focuses on training investments, readiness efforts related to coding changes, and the role of consultants or in-service support.

5. Leadership, customer service, and mindset

   Covers workforce development, multi-generational leadership, customer service, and the mindset associated with long-term success.