BC Advantage - 2019 Issue 3
There's a New Customer in Town The Patient
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Article Overview
This article discusses the growing role of patients in medical billing and revenue cycle operations. It focuses on patient communication, access to contact options, payment convenience, and the operational changes billing organizations may need to better support patient participation. The piece is aimed at billing and revenue cycle professionals, practice managers, and related staff who work with patient accounts and collections.
Why This Topic Matters
Patient cooperation increasingly affects the accuracy of account information and the ability to collect balances, so organizations that improve patient access and payment options may support smoother revenue cycle operations.
What You Will Learn
- Why patient participation is increasingly important in medical billing workflows
- Common communication channels and access points used to reach patients
- Ways organizations may make payment processing more convenient for patients
- How changing patient expectations can affect collections and account follow-up
- Why patient-centered billing processes matter for revenue cycle performance
Who Should Read This
- Medical billing companies
- Revenue cycle professionals
- Practice managers
- Patient account representatives
- Healthcare administrators
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