BC Advantage - 2019 Issue 1

5 Tips to Ensure Patient Payments Without Damaging Patient Provider Relationships

It's important to have an effective process for collecting and managing patient payments. Here are some tips to help you shorten A/R days, increase cash flow, reduce collection calls, and streamline your front office registration and payment process.1) Engage patients earlier in the revenue cycle.Clearly communicate to patients about their forecasted financial obligations and educate them on your accepted payment methods: credit card, online portal, or payment plan options. Post-billing should not be an option, as it decreases the chances that they will pay in full. Make sure your medical practice has a payment policy in place...

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