BC Advantage - 2013 Issue 2
Tips for Increasing Patient Pay and Reducing Collections
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Article Overview
This article discusses practical ways healthcare providers can improve collection of patient balances while reducing the need to send accounts to collections. It is intended for billing, revenue cycle, and practice management professionals who handle patient payment workflows, and it covers communication, payment planning, flexibility, interest considerations, and collection avoidance at a general business level.
Why This Topic Matters
As patient responsibility grows, providers need workable processes to manage balances efficiently without harming patient relationships or adding unnecessary collection costs.
What You Will Learn
- How providers can assess patient payment risk before or during care
- Ways to structure and manage patient payment plans
- The role of communication and follow-up in payment collection
- Options for handling missed payments with flexibility
- Considerations around interest charges and collections escalation
Who Should Read This
- Medical billing professionals
- Revenue cycle managers
- Practice administrators
- Healthcare finance staff
- Clinic owners and operators
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