BC Advantage - 2009 Issue 7
Are Unbilled Accounts Jeopardizing your Cash Collections?
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Article Overview
This article discusses hospital revenue-cycle management of discharged-not-final-billed accounts, including why accounts can remain unbilled, which departments are commonly involved, and how interdisciplinary coordination and tracking support faster bill production. It is aimed at hospital finance, patient financial services, health information management, registration/access, care management, and related operational leaders who oversee billing readiness and cash collections.
Why This Topic Matters
Unresolved unbilled accounts can delay claim submission and tie up significant revenue, affecting cash flow and accounts receivable performance. The article is relevant to organizations trying to improve billing workflow, accountability, and cross-department coordination.
Article Sections
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Background
Introduces the discharged-not-final-billed concept, why claims may remain pending, and the operational context for hospital billing readiness.
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Challenges
Describes ownership, departmental responsibility, and the growing complexity of resolving pending accounts across multiple hospital functions.
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Insights
Outlines a collaborative task-force approach, monitoring practices, staff responsibilities, and the role of training and accountability in managing pending accounts.
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Summary
Recaps the operational and financial impact of delayed billing and the coordinated management approach discussed in the article.
What You Will Learn
- How discharged-not-final-billed accounts affect hospital cash flow and accounts receivable
- Which hospital departments are commonly involved in resolving billing delays
- Why cross-functional ownership and accountability matter in revenue-cycle operations
- What kinds of operational monitoring and training support better billing readiness
Who Should Read This
- Hospital administrators
- Chief financial officers
- Patient financial services leaders
- Health information management professionals
- Healthcare access/registration staff
- Care management teams
- Revenue cycle managers
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