BC Advantage - 2006 Issue 7

WHAT ARE YOUR MOST VALUABLE ASSETS? YOUR TEAM MEMBERS

Many of us know about the importance of customer satisfaction - after all, our customers are an important piece of the success puzzle. However, even more important than happy customers are happy and competent employees. We have all heard the mantra, "The customer is always right." But we need to keep in mind that there are no happy customers without the right (and happy) employees. Unfortunately, few of us dedicate the same amount of time and effort to finding, training, and retaining our employees as we do ensuring that we keep our clients happy. Here are some ideas...

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