BC Advantage - 2020 Issue 5
Ways to Introduce Telehealth to Patients
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Article Overview
This article explains how clinicians can introduce telehealth to patients in a way that is understandable and reassuring across different ages. It focuses on general communication approaches for explaining why telehealth is being used, addressing privacy and recording concerns, setting expectations for a real-time visit, and helping patients become comfortable with the technology. The content is relevant to clinicians, behavioral health professionals, and other care teams that use remote visits.
Why This Topic Matters
Clear telehealth introductions can improve patient comfort, participation, and trust, especially for children, teens, and older adults. The article is useful for readers who want practical, non-technical guidance on orienting patients to a video or phone-based encounter.
What You Will Learn
- How to introduce telehealth in age-appropriate language
- Ways to explain the purpose of a remote visit
- How to address privacy, security, and recording concerns
- How to help patients understand what to expect during a live telehealth session
- How to reduce confusion and technical discomfort at the start of a telehealth visit
Who Should Read This
- Physicians
- Behavioral health clinicians
- Nurses
- Medical assistants
- Telehealth staff
- Pediatric care teams
- Primary care teams
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