5 Ways the Patient Portal Benefits Providers During a Pandemic

Why This Topic Matters

Patient portals became especially important during COVID-19 because they helped practices stay connected with patients while reducing in-person contact and administrative burden. Understanding the broad benefits of portal use can help organizations assess digital workflows that support remote communication and continuity of care.

Article Sections

1. COVID-19 Patient Portal Benefits

   This section introduces the role of patient portals during the pandemic and frames the main areas of practice support discussed in the article.

2. Send and Receive Secure Messages

   This section covers patient-provider messaging as a way to maintain communication and engagement during remote care periods.

3. Share Important Data

   This section discusses using the portal to distribute updates, practice notices, and other general information related to the pandemic response.

4. Prescription Refills

   This section addresses how portal workflows can support routine refill-related communication and reduce reliance on phone calls.

5. Share Documents

   This section describes the use of the portal for exchanging forms and other documents needed for ongoing patient processing and visits.

6. Increase Your Value

   This section explains how portal adoption can affect patient perception, engagement, and overall practice value during and after the pandemic.