decisionhealth Newsletters, Coder Pink Sheets - 2025 Issue 9 (September)
Ask APCPS: Don’t let crossed wires cause telehealth mistakes
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Article Overview
This article addresses a Medicare telehealth question raised by pain management and mental health practices. It explains the general scope of telehealth availability after waiver changes, discusses supervision concepts in a virtual setting, and highlights the need to align telehealth workflows with HIPAA privacy and security requirements. It is useful for practices, clinicians, and billing/coding staff who support behavioral health, mental health, and other telehealth services.
Why This Topic Matters
Telehealth rules affect patient access, provider supervision, and compliance operations. Understanding the article helps practices avoid operational mistakes when choosing between audio-only and audio/video encounters and when implementing secure telehealth workflows.
What You Will Learn
- How the article frames Medicare telehealth changes affecting behavioral health and related services.
- What compliance and workflow considerations arise when using telehealth platforms for supervised encounters.
- Why privacy and security requirements remain important when delivering telehealth services.
- What patients and practices should consider when choosing audio-only versus audio/video telehealth options.
Who Should Read This
- Medical coders
- Billing staff
- Practice managers
- Clinicians
- Telehealth coordinators
- Behavioral health practices
- Pain management practices
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