Benchmark: Office managers pick up more extra work than other practice employees

Article Overview

This short benchmark article reviews survey results about changing responsibilities among office managers and other practice staff. It compares how different practice roles took on additional administrative and operational work, including HIPAA compliance, payer negotiations, human resources, front desk coverage, insurance verification, and training connected to ICD-10 preparation. The piece is useful for practice administrators, billing and coding leaders, and operations staff who want a snapshot of workforce trends and task redistribution.