DecisionHealth, DecisionHealth - 2012 Issue 2 (February)

Benchmark of the Week: How practices use patient satisfaction results

This chart examines how practices incorporate patient satisfaction survey results into their workflow. The data, which comes from the Medical Group Management Association’s (MGMA) Performances and Practices of Successful Medical Groups: 2011 Report based on 2010 data, measures the utilization rates of 11 different options a practice has in using its patient satisfaction results.

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