decisionhealth Newsletters, Answer Books - 2009 Issue 3 (March)
Carriers - Overview / Provider telephone inquiries
Subscribe or sign in to view the full article.
Article Overview
This premium article covers an overview of Medicare carrier responsibilities for responding to provider phone calls, along with the qualifications and internal support available to telephone staff who handle those inquiries. It is relevant to billing staff, provider offices, and coding or reimbursement professionals who need to understand carrier communication processes and related Medicare service expectations.
Why This Topic Matters
Understanding carrier telephone inquiry procedures helps provider organizations know what to expect when seeking clarification on Medicare claims and appeals matters, and highlights the role of trained service representatives in the communication process.
What You Will Learn
- How Medicare carriers are expected to handle provider telephone inquiries
- What general capabilities are expected of service representatives
- What kinds of internal resources may support telephone personnel
- How this guidance relates to Medicare claims processing and appeal communication
Who Should Read This
- Medical coders
- Billing staff
- Provider office staff
- Reimbursement specialists
- Medicare administrative staff
Subscribe or sign in to view the full article.
Quick, Current, Complete - www.findacode.com