decisionhealth Newsletters, Coder Pink Sheets - 2009 Issue 5 (May)
CMS: New call-in authentication info
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Article Overview
This article covers a CMS communications update affecting how Medicare providers authenticate themselves when contacting call center representatives or using the IVR system. It also addresses related requirements for written correspondence and identifies the affected CMS manual and transmittal. The piece is relevant to billing staff, provider offices, and others who handle Medicare communications and enrollment-related correspondence.
Why This Topic Matters
Provider authentication processes affect day-to-day Medicare communication workflows and the secure exchange of provider information. This update is important for offices that contact Medicare by phone or in writing and need to understand the documentation elements CMS references.
What You Will Learn
- What type of Medicare communication process CMS updated
- Which general provider authentication elements are referenced
- How the update affects phone and written communication workflows
- Which CMS manual and transmittal are associated with the change
Who Should Read This
- Medical coders
- Billing staff
- Provider office managers
- Medicare enrollment and credentialing staff
- Revenue cycle personnel
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