decisionhealth Newsletters, Part B News - 2002 Issue 5 (May)
CMS wants feedback on carrier audits of your claims
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Article Overview
This article explains that CMS is preparing a new round of anonymous surveys for selected physicians and other practitioners about Medicare carrier review and enrollment experiences. It is relevant to providers, practice managers, and billing staff who follow CMS oversight activities, enrollment administration, and medical review operations. The article outlines the general survey topics, who may receive them, and how CMS plans to use the feedback to compare contractor performance over time.
Why This Topic Matters
Understanding these surveys can help practices recognize CMS efforts to measure carrier customer service and administrative efficiency in Medicare review and enrollment processes. It also alerts providers that survey participation may be requested after claim reviews or enrollment activity.
What You Will Learn
- What CMS is surveying providers about
- Which general Medicare administrative processes are being evaluated
- Who may be selected to receive the surveys
- How CMS intends to use the survey results
Who Should Read This
- Physicians
- Other Medicare-enrolled practitioners
- Practice managers
- Billing and coding staff
- Healthcare administrators
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