decisionhealth Newsletters, Part B News - 2020 Issue 8 (August)
Communication aids for deaf patients: A review of what’s on the OCR-approved list
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Article Overview
This brief compliance-focused article explains the general obligation to support effective communication for patients who are deaf or hard of hearing. It is aimed at practices, compliance staff, and other healthcare professionals who need a high-level understanding of the kinds of auxiliary aids and services referenced by OCR guidance. The piece summarizes the topic at a broad level and points readers to the relevant HHS OCR resource for more information.
Why This Topic Matters
Clear communication access is a key part of compliant patient care and can affect whether practices meet accessibility expectations for individuals with hearing impairments.
What You Will Learn
- Why effective communication matters in healthcare settings
- What categories of auxiliary aids and services are referenced in OCR guidance
- Which types of support are generally associated with patients who are deaf or hard of hearing
- Where to find the referenced HHS OCR resource
Who Should Read This
- Healthcare practices
- Compliance officers
- Medical office managers
- Patient access staff
- Healthcare administrators
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