decisionhealth Newsletters, Part B News - 2020 Issue 5 (May)
COVID-hit providers increased patient messaging 37-fold in early crisis response
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Article Overview
This article reviews a patient communication platform’s analysis of provider-to-patient messaging and appointment cancellations during the first weeks of the U.S. COVID-19 shutdown. It is relevant to healthcare organizations, practice administrators, and patient engagement teams interested in operational response, communication volume, and specialty-specific disruption during the early public health crisis. The piece provides a high-level snapshot of messaging trends, cancellation patterns, and geographic variation based on vendor-reported data.
Why This Topic Matters
It shows how rapidly patient communication workflows changed during the early COVID-19 response and highlights the operational impact on appointments across specialties and regions.
What You Will Learn
- How patient messaging patterns changed during the early COVID-19 shutdown
- How appointment cancellations shifted across affected specialties
- How communication activity varied by geography during the initial crisis period
- What the vendor’s data suggested about provider operational response
Who Should Read This
- Healthcare providers
- Practice managers
- Patient engagement teams
- Healthcare administrators
- Operations leaders
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