Directory glitch caused patient overcharge? Under NSA, you pay, not the plan

Article Overview

This article discusses No Surprises Act and CMS guidance on provider directory accuracy, how responsibilities are shared between health plans and providers, and what happens when a patient receives out-of-network care because directory information was wrong. It is aimed at billing, revenue cycle, compliance, and provider office staff who need a broad understanding of directory maintenance obligations, refund responsibility, and related dispute considerations under federal guidance.