Document SNF phone calls, but don't bill for them

Article Overview

This billing guidance article discusses how to document phone calls involving skilled nursing facility patients and why those calls generally should not be separately billed. It is aimed at clinicians and coding/billing staff who support Medicare evaluation and management documentation, especially in the nursing facility setting. The article covers how phone-related information can factor into medical decision making, interval history, and documentation practices, along with references to relevant documentation guidelines and visit code groupings.