decisionhealth Newsletters, Coder Pink Sheets - 2004 Issue 6 (June)
Electronic Patient-Physician Correspondence
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Article Overview
This article discusses how physician practices are considering electronic correspondence with patients, including operational, privacy, and security concerns. It also reviews payer interest in online patient interactions and the emergence of a Category III reporting code for online evaluation and management services. The piece is most relevant to medical practice managers, clinicians, coders, and compliance staff evaluating whether and how to support secure patient messaging.
Why This Topic Matters
Electronic patient communication affects practice workflow, patient access, privacy safeguards, and whether online encounters may be reportable for reimbursement or tracking. Understanding the article helps readers assess the administrative and compliance implications of offering secure e-mail-based services.
Article Sections
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E-mails with patients: Are ObGyns ready for the cyber-age?
Introduces patient demand for electronic communication and the practical considerations practices face when deciding whether to offer it. The discussion centers on workflow, privacy, and the handling of sensitive information in an ObGyn setting.
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Practice concerns and patient demand for online communication
Describes patient interest in online communication, appointment-related tasks, and receiving information electronically. It also outlines practice-level concerns about privacy, access, and workload.
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Security, software, and patient access controls
Summarizes operational and security issues related to electronic messaging systems and patient access methods. The section focuses on general system safeguards and usability considerations.
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Payer interest and online service reporting
Notes that some private payers have begun recognizing certain web-based patient encounters. It places this within broader interest in electronic services and practice reimbursement awareness.
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0074T not for routine e-mails
Explains the introduction of a new Category III reporting option for online evaluation and management services. It also discusses the general circumstances and participation requirements associated with this code.
What You Will Learn
- How patient e-mail and online messaging are changing practice communication
- What operational and privacy issues practices consider before offering electronic correspondence
- How payer interest may affect online patient communication services
- What broad categories of guidance are associated with reporting online evaluation and management services
Who Should Read This
- Physicians
- Medical office managers
- Medical coders
- Compliance staff
- Practice administrators
Codes Discussed
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