decisionhealth Newsletters, Part B News - 2001 Issue 10 (October)
Empire experiencing Medicare claims submission problems
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Article Overview
This article covers a brief operational update on Medicare claims submission problems affecting Empire Blue Cross and Blue Shield after the September 11 attacks in New York City, along with a status note on Group Health, Inc. and a CMS regional office outage. It is relevant to Medicare billing staff, provider offices, and revenue cycle teams tracking carrier operations and claims transmission issues during a major disruption. The piece focuses on general service continuity, technical support, and administrative status updates rather than coding guidance.
Why This Topic Matters
It helps Medicare providers understand why claims transmission may be delayed and which organizations were affected during the disruption, so they can follow operational updates and maintain claims submission awareness.
What You Will Learn
- Which Medicare-related organizations were affected by the disruption
- How the claims submission issue was being handled at a high level
- What operational status updates were provided for carrier and CMS offices
- Where providers were directed to seek technical support
Who Should Read This
- Medicare billing staff
- Provider office administrators
- Revenue cycle personnel
- Coding and reimbursement professionals
- Claims submission teams
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