Expect faster, better service from your carrier soon, CMS says

Article Overview

This article explains recent CMS changes affecting Medicare contractor communications and provider support processes. It is relevant to billing staff, practice managers, compliance teams, and anyone who interacts with Medicare Administrative Contractors (MACs), because it summarizes new expectations for inquiry response times, outreach materials, listserv participation, and public posting of conference follow-up information. The piece also notes the effective date of the changes and references the CMS transmittal that introduced them.