decisionhealth Newsletters, Part B News - 2025 Issue 1 (January)
Long e-visit decline arrested, thanks to a single code
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Article Overview
This article reviews Medicare claims data on asynchronous e-visit services and examines how utilization changed from the early pandemic period through 2023. It is relevant to coders, billing staff, practice managers, and clinicians who follow telehealth-related E/M reporting trends, payer behavior, and specialty-level use patterns. The piece provides context on overall volume shifts, comparative activity across related code families, and a brief discussion of factors that may influence reporting behavior.
Why This Topic Matters
Understanding utilization trends for e-visits can help stakeholders gauge how these services are being used and tracked in Medicare claims data. The article also highlights specialty-level patterns and denial information that may be useful for operational monitoring and compliance awareness.
Article Sections
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Benchmark of the week
An overview of Medicare claims trends for asynchronous e-visit services and how overall utilization changed across the reported period.
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Utilization trends and service mix
Discussion of the broader pattern of claims activity, including the mix of services within the e-visit category and how one service differed from the overall trend.
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Billing context and specialty patterns
A short discussion of factors associated with reporting behavior and a summary of the specialties most associated with the reported services.
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Total e-visit code utilization, 2020-2023, with denial rates
A data presentation section summarizing utilization across the reported years along with denial-rate information.
What You Will Learn
- How Medicare e-visit utilization changed over time
- Which broad e-visit service families are discussed
- What specialty groups are associated with the reported claims
- How denial-rate information is presented in the article
- What general factors may influence e-visit reporting behavior
Who Should Read This
- Medical coders
- Billing and reimbursement staff
- Practice administrators
- Telehealth program managers
- Clinicians who bill E/M services
Codes Discussed
Code Ranges Discussed
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