decisionhealth Newsletters, Part B News - 2018 Issue 8 (August)
Losing touch with patients as you grow? Try these high-touch tricks to reconnect
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Article Overview
This article discusses a health services study comparing care patterns in small and large medical practices, then explores practical ways larger organizations and independent practices can preserve patient connection. It is aimed at practice leaders, clinicians, and managers interested in delivery-model changes, patient engagement, and care transformation. The article also references Medicare-related care support programs, practice-network models, and patient-facing tools that may help practices improve communication and coordination without losing a personal touch.
Why This Topic Matters
It helps readers understand why practice growth and consolidation can change the patient experience and why organizational structure may affect cost, readmissions, and engagement. It is relevant to groups considering network participation, patient outreach tools, and broader care-delivery transformation.
Article Sections
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Obstacles for larger providers
Discusses the operational and relationship challenges associated with practice growth and consolidation. It frames the article’s concern with how size may affect care delivery and patient experience.
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Consolidate smarter
Describes ways larger groups can organize themselves to preserve efficiency while maintaining local flexibility. It also touches on network-based models that allow independent participation.
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5 ways to encourage transformation
Outlines several broad approaches practices can use to support patient engagement, care coordination, and organizational change. The section includes examples of technology, education, advocacy, and nontraditional care models.
What You Will Learn
- How practice size and consolidation are being discussed in relation to cost and care quality
- What broad operational challenges can accompany organizational growth
- Which general types of practice models and patient-engagement tools are highlighted
- How practice leaders may think about transformation versus incremental improvement
- What kinds of outside resources and support services are mentioned for busy practices
Who Should Read This
- Physicians
- Practice managers
- Clinical administrators
- Care coordinators
- Health care executives
- Coding and compliance professionals with practice-operations responsibilities
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