New coding guidance: 2020 CPT manual provides guidance for taking E/M services online

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article explains how the 2020 CPT manual and CMS proposal changed the way online E/M services are discussed for reporting and coverage purposes. It is aimed at coders, billers, and practice staff who need to understand the general scope of the new online service codes, which services remain covered, and what workflow, documentation, and consent issues practices may need to consider.

Why This Topic Matters

Online patient communication is becoming a routine part of care, and this article highlights the coding and administrative updates that affect whether those services can be reported and how practices may organize them. It is useful for organizations trying to align billing workflows, documentation practices, and payer expectations with the revised guidance.

What You Will Learn

  • How the 2020 CPT manual addresses online evaluation and management services
  • What CMS coverage changes are discussed in relation to online patient communication
  • Which practice workflow and documentation topics are raised for online services
  • What general consent and patient initiation issues are associated with these services

Who Should Read This

  • Medical coders
  • Billing staff
  • Practice managers
  • Physician groups
  • Non-physician practitioners

Codes Discussed

Code Ranges Discussed


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