NPP Report: 4 tips to optimize the way your practice uses new NPPs

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article discusses operational guidance for practices that are adding new non-physician practitioners, including nurses and physician assistants, and focuses on communication, workflow planning, patient education, and mentorship during onboarding. It is aimed at practice administrators, physicians, and managers who want to understand how to incorporate new NPPs into specialty or primary care settings while supporting staff and patient acceptance.

Why This Topic Matters

Adding new non-physician practitioners can affect patient expectations, scheduling, team workflows, and onboarding needs. This article helps practices evaluate whether the content is relevant to staffing, patient communication, and early practice integration processes.

Article Sections

  1. Introduction

    Introduces the topic of adding new non-physician practitioners to a practice and the need for a gradual adjustment period for patients and staff.

  2. Use new NPPs in ways that fit practice needs

    Discusses planning for staffing roles based on specialty and operational needs across different practice settings.

  3. Educate patients on NPPs

    Covers patient communication and how practices may introduce new non-physician practitioners to improve acceptance and understanding.

  4. Remind patients that NPPs can offer faster service

    Addresses patient scheduling expectations and the role of appointment availability in acceptance of NPP visits.

  5. Have physicians mentor NPPs initially

    Focuses on onboarding, mentorship, and familiarization with practice procedures and documentation before independent use.

What You Will Learn

  • How practices can plan for the role of newly hired non-physician practitioners.
  • Ways to introduce NPPs to patients and support acceptance.
  • Why scheduling and service availability can influence patient choice.
  • How early mentorship can support onboarding and workflow adaptation.

Who Should Read This

  • Practice administrators
  • Physicians
  • Medical office managers
  • Front-office and clinical staff

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