OCR’s sample grievance policy gives your practice a model it can use

Why This Topic Matters

Healthcare practices subject to the rule need a grievance process and a clear notice framework for patient complaints. Reviewing the sample helps organizations assess whether their current procedures align with federal civil rights expectations and patient-access requirements.

Article Sections

1. Compliance

   Overview of the organizational compliance context and why practices should review their existing complaint procedures. It introduces the federal rule and the need for an internal grievance process.

2. Sample grievance procedure highlights

   Summary of the major elements included in the sample grievance procedure and notice framework. The section covers broad topics such as complaint intake, investigation, confidentiality, appeal rights, and patient access to external complaint channels.